Share on Instagram  
Background Image

#iconohash presents #custserv

Scroll down for the #custserv conversation report for June 24th, 2020 EST.

iconohash

the world's conversation archive

#custserv for June 24th, 2020 EST

01
29th

coming together

When it comes to participants, we ranked 29th among 272 conversations.

29th

participating

In terms of the number of posts, we ranked 29th out of 272 conversations that took place.

52nd

amplification

This conversation ranked 52nd out of 272 in terms of the amplification of ideas & content.

how we participated. Here's how participants reacted & engaged each other

Reactions
21%

Amplified

There were 15 reshares, 21% of posts, during the course of the conversation.

1%

Engaged

1% of participants in this conversation engaged each other 1 times.

96%

Content

96% of participants in this conversation shared a total of 10 unique pieces of content.

quick facts.

Here are the basic facts of the conversation for for June 24th, 2020.

0
Active
Participants
0
Posts
Total

meet the influencers the movers and shakers of #custserv

02

the top of the list. Top influencers in the chat

IMPACT
@rbacal

@rbacal

Robert Bacal
Author, Trainer, customer service, management, performance appraisal,leadership,difficult customers

@Digi_Desk

@Digi_Desk

Luke Porter
Expert in Multi-Channel Contact Management and Customer Service. Co-Founder of DigiDesk Platform. Looking to Share Best Practice on #digital #custserv #CX #CSAT

@drnatalie

@drnatalie

Natalie Petouhoff
Wildly passionate about Customer Service, Equality, Diversity and Inclusion; Voted 1 of 250 Top Most Influential Women, Genesys; Opinions are my own

moving the conversation.

Without these participants, this conversation could not happen.

about the participants. let's take a look at everyone who show'd up

03

top professions what are they doing when they're not in #custserv

insight

  the top participating professions
out of 18 total

marketing
management
consultant
blogger
writer

gender an estimation of what the gender break down looks like
= 1 men or women

insight

Women

Men

about the content. the best content that was shared

04
Building Citizen Trust Using Cloud Technology
Many government agencies are moving to the cloud and building citizen trust in the process. But there’s more to it than simply deploying technology. Learn valuable lessons from the US Department of Veterans Affairs.

chat growth how is #custserv growing over time?

05

want more? are you interested in the full data analysis for this chat? Full transcript? Longer view at chat growth?

Order Report

Order a report now or request a custom report by emailing your request to research@iconohash.com. We'll be happy to work with you. We can provide the raw data or custom reports on a scheduled basis. Full data analysis includes in-depth profile data, chat growth analysis, chat reach, influence reach, location profiles, and content profiles.