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#iconohash presents #custserv

Scroll down for the #custserv conversation report for June 18th, 2020 EST.

iconohash

the world's conversation archive

#custserv for June 18th, 2020 EST

01
19th

coming together

When it comes to participants, we ranked 19th among 310 conversations.

19th

participating

In terms of the number of posts, we ranked 19th out of 310 conversations that took place.

16th

amplification

This conversation ranked 16th out of 310 in terms of the amplification of ideas & content.

how we participated. Here's how participants reacted & engaged each other

Reactions
40%

Amplified

There were 36 reshares, 40% of posts, during the course of the conversation.

1%

Engaged

1% of participants in this conversation engaged each other 1 times.

86%

Content

86% of participants in this conversation shared a total of 5 unique pieces of content.

quick facts.

Here are the basic facts of the conversation for for June 18th, 2020.

0
Active
Participants
0
Posts
Total

meet the influencers the movers and shakers of #custserv

02

the top of the list. Top influencers in the chat

IMPACT
@mslizpedro

@mslizpedro

Liz Pedro
Director of Customer Marketing at @Talkdesk | Award-winning marketing leader #CX #Custserv #customers #advocacy | Wife, Mom, Writer and a great smile

@CustomerContAdv

@CustomerContAdv

Customer Contact Advisor
News & trends for leaders in #cx #contactcenter #custserv. Covering strategy, technology, agent management, & more.

@thextraordinari

@thextraordinari

#ThExtraOrdinarionly Startup & Small Biz Success
#business https://t.co/W5cuuVt9sD #Fintech #startups #smallbusiness #coaching #consulting #writerpreneurship

moving the conversation.

Without these participants, this conversation could not happen.

about the participants. let's take a look at everyone who show'd up

03

top professions what are they doing when they're not in #custserv

insight

  the top participating professions
out of 17 total

manager
artist
marketing
consultant
director

gender an estimation of what the gender break down looks like
= 1 men or women

insight

Women

Men

about the content. the best content that was shared

04
Customer service resources
Customer service resources for companies wishing to improve their customer service by Customer service

chat growth how is #custserv growing over time?

05

want more? are you interested in the full data analysis for this chat? Full transcript? Longer view at chat growth?

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