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#iconohash presents #CustServ

Scroll down for the #CustServ conversation report for June 17th, 2020 EST.

iconohash

the world's conversation archive

#CustServ for June 17th, 2020 EST

01
41st

coming together

When it comes to participants, we ranked 41st among 342 conversations.

41st

participating

In terms of the number of posts, we ranked 41st out of 342 conversations that took place.

48th

amplification

This conversation ranked 48th out of 342 in terms of the amplification of ideas & content.

how we participated. Here's how participants reacted & engaged each other

Reactions
20%

Amplified

There were 18 reshares, 20% of posts, during the course of the conversation.

1%

Engaged

1% of participants in this conversation engaged each other 1 times.

87%

Content

87% of participants in this conversation shared a total of 10 unique pieces of content.

quick facts.

Here are the basic facts of the conversation for for June 17th, 2020.

0
Active
Participants
0
Posts
Total

meet the influencers the movers and shakers of #CustServ

02

the top of the list. Top influencers in the chat

IMPACT
@ThinkHDI

@ThinkHDI

HDI Team
Smarter Service. Better Business. HDI is the worldwide professional association and certification body for service management and technical support.

@SteffWatson

@SteffWatson

Stephanie Watson
Communications Industry analyst and GM of MZA Ltd. Enterprise and SME comms, cloud, contact centre, uc, collaboration, channel. All thoughts own!

@JeremyHarpham

@JeremyHarpham

Jeremy Harpham
#cx #data #marketing #b2b #leadgen #leadership #software #productivity #prodmktg #prodmgmt #gadgets #tech #mobile #AI #customerfirst (my opinions)

moving the conversation.

Without these participants, this conversation could not happen.

about the participants. let's take a look at everyone who show'd up

03

top professions what are they doing when they're not in #CustServ

insight

  the top participating professions
out of 19 total

management
marketing
founder
consultant
writer

gender an estimation of what the gender break down looks like
= 1 men or women

insight

Women

Men

about the content. the best content that was shared

04
Using data science and machine learning for improved customer support
In this blog post we’ll explore three tricks that can be used for data science that helped us solve real problems for our customer support group and our customers. Two for natural language processing in a customer support context and one for identifying attack Internet attack traffic.

chat growth how is #CustServ growing over time?

05

want more? are you interested in the full data analysis for this chat? Full transcript? Longer view at chat growth?

Order Report

Order a report now or request a custom report by emailing your request to research@iconohash.com. We'll be happy to work with you. We can provide the raw data or custom reports on a scheduled basis. Full data analysis includes in-depth profile data, chat growth analysis, chat reach, influence reach, location profiles, and content profiles.