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#iconohash presents #custserv

Scroll down for the #custserv conversation report for June 15th, 2020 EST.

iconohash

the world's conversation archive

#custserv for June 15th, 2020 EST

01
26th

coming together

When it comes to participants, we ranked 26th among 314 conversations.

26th

participating

In terms of the number of posts, we ranked 26th out of 314 conversations that took place.

55th

amplification

This conversation ranked 55th out of 314 in terms of the amplification of ideas & content.

how we participated. Here's how participants reacted & engaged each other

Reactions
15%

Amplified

There were 13 reshares, 15% of posts, during the course of the conversation.

3%

Engaged

3% of participants in this conversation engaged each other 3 times.

85%

Content

85% of participants in this conversation shared a total of 7 unique pieces of content.

quick facts.

Here are the basic facts of the conversation for for June 15th, 2020.

0
Active
Participants
0
Posts
Total

meet the influencers the movers and shakers of #custserv

02

the top of the list. Top influencers in the chat

IMPACT
@rbacal

@rbacal

Robert Bacal
Author, Trainer, customer service, management, performance appraisal,leadership,difficult customers

@jtwatkin

@jtwatkin

Jeremy Watkin
Bringing the right people and technology together to deliver AWESOME customer experiences. Manager, Product Marketing @8x8 #custserv #CCaaS #runner #cx

@Digi_Desk

@Digi_Desk

Luke Porter
Expert in Multi-Channel Contact Management and Customer Service. Co-Founder of DigiDesk Platform. Looking to Share Best Practice on #digital #custserv #CX #CSAT

moving the conversation.

Without these participants, this conversation could not happen.

about the participants. let's take a look at everyone who show'd up

03

top professions what are they doing when they're not in #custserv

insight

  the top participating professions
out of 17 total

marketing
management
writing
training
consultant

gender an estimation of what the gender break down looks like
= 1 men or women

insight

Women

Men

about the content. the best content that was shared

04

chat growth how is #custserv growing over time?

05

want more? are you interested in the full data analysis for this chat? Full transcript? Longer view at chat growth?

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