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#iconohash presents #custserv

Scroll down for the #custserv conversation report for June 12th, 2020 EST.

iconohash

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#custserv for June 12th, 2020 EST

01
13th

coming together

When it comes to participants, we ranked 13th among 297 conversations.

13th

participating

In terms of the number of posts, we ranked 13th out of 297 conversations that took place.

42nd

amplification

This conversation ranked 42nd out of 297 in terms of the amplification of ideas & content.

how we participated. Here's how participants reacted & engaged each other

Reactions
15%

Amplified

There were 11 reshares, 15% of posts, during the course of the conversation.

1%

Engaged

1% of participants in this conversation engaged each other 1 times.

90%

Content

90% of participants in this conversation shared a total of 9 unique pieces of content.

quick facts.

Here are the basic facts of the conversation for for June 12th, 2020.

0
Active
Participants
0
Posts
Total

meet the influencers the movers and shakers of #custserv

02

the top of the list. Top influencers in the chat

IMPACT
@Hyken

@Hyken

Shep Hyken
Shep Hyken, customer service and experience expert, keynote speaker and NYT bestselling author, helps companies deliver AMAZING customer service experiences!

@drnatalie

@drnatalie

Natalie Petouhoff
Wildly passionate about Customer Service, Equality, Diversity and Inclusion; Voted 1 of 250 Top Most Influential Women, Genesys; Opinions are my own

@MarshaCollier

@MarshaCollier

Marsha Collier
Over 1 million

moving the conversation.

Without these participants, this conversation could not happen.

about the participants. let's take a look at everyone who show'd up

03

top professions what are they doing when they're not in #custserv

insight

  the top participating professions
out of 17 total

marketing
consultant
trainer
research
ceo

gender an estimation of what the gender break down looks like
= 1 men or women

insight

Women

Men

about the content. the best content that was shared

04
Why Do People Follow Brands On Social Media? - Marketing Charts
Consumers lean on a number of factors when they are looking for new accounts to follow or like on social media. A new report [download page] from Sprout Social shows that many are influenced by suggestions in their feed or by the use of discovery tools (45%), while others follow the recommendations of family and… Read More »

chat growth how is #custserv growing over time?

05

want more? are you interested in the full data analysis for this chat? Full transcript? Longer view at chat growth?

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