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#iconohash presents #custserv

Scroll down for the #custserv conversation report for June 11th, 2020 EST.

iconohash

the world's conversation archive

#custserv for June 11th, 2020 EST

01
28th

coming together

When it comes to participants, we ranked 28th among 352 conversations.

28th

participating

In terms of the number of posts, we ranked 28th out of 352 conversations that took place.

36th

amplification

This conversation ranked 36th out of 352 in terms of the amplification of ideas & content.

how we participated. Here's how participants reacted & engaged each other

Reactions
22%

Amplified

There were 20 reshares, 22% of posts, during the course of the conversation.

2%

Engaged

2% of participants in this conversation engaged each other 2 times.

87%

Content

87% of participants in this conversation shared a total of 12 unique pieces of content.

quick facts.

Here are the basic facts of the conversation for for June 11th, 2020.

0
Active
Participants
0
Posts
Total

meet the influencers the movers and shakers of #custserv

02

the top of the list. Top influencers in the chat

IMPACT
@onholdwith

@onholdwith

#onholdwith
A free service that tracks complaints about waiting on hold. #cx #cctr #callcenter #custserv #voc

@sitebuilderr

@sitebuilderr

sitebuilderr
Online business resources

@MarshaCollier

@MarshaCollier

Marsha Collier
Over 1 million

moving the conversation.

Without these participants, this conversation could not happen.

about the participants. let's take a look at everyone who show'd up

03

top professions what are they doing when they're not in #custserv

insight

  the top participating professions
out of 18 total

marketing
consultant
management
manager
writing

gender an estimation of what the gender break down looks like
= 1 men or women

insight

Women

Men

about the content. the best content that was shared

04
Why Do People Follow Brands On Social Media? - Marketing Charts
Consumers lean on a number of factors when they are looking for new accounts to follow or like on social media. A new report [download page] from Sprout Social shows that many are influenced by suggestions in their feed or by the use of discovery tools (45%), while others follow the recommendations of family and… Read More »

chat growth how is #custserv growing over time?

05

want more? are you interested in the full data analysis for this chat? Full transcript? Longer view at chat growth?

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