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#iconohash presents #custserv

Scroll down for the #custserv conversation report for June 10th, 2020 EST.

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#custserv for June 10th, 2020 EST

01
33rd

coming together

When it comes to participants, we ranked 33rd among 338 conversations.

33rd

participating

In terms of the number of posts, we ranked 33rd out of 338 conversations that took place.

37th

amplification

This conversation ranked 37th out of 338 in terms of the amplification of ideas & content.

how we participated. Here's how participants reacted & engaged each other

Reactions
26%

Amplified

There were 27 reshares, 26% of posts, during the course of the conversation.

6%

Engaged

6% of participants in this conversation engaged each other 6 times.

82%

Content

82% of participants in this conversation shared a total of 9 unique pieces of content.

quick facts.

Here are the basic facts of the conversation for for June 10th, 2020.

0
Active
Participants
0
Posts
Total

meet the influencers the movers and shakers of #custserv

02

the top of the list. Top influencers in the chat

IMPACT
@Digi_Desk

@Digi_Desk

Luke Porter
Expert in Multi-Channel Contact Management and Customer Service. Co-Founder of DigiDesk Platform. Looking to Share Best Practice on #digital #custserv #CX #CSAT

@PipelinerCRM

@PipelinerCRM

Pipeliner CRM
Pipeliner is a fresh new look at the #sales pipeline & how it drives #CRM. We provide #salesprocess that helps you close more deals. #B2Bsales #socialselling

@MarshaCollier

@MarshaCollier

Marsha Collier
Over 1 million

moving the conversation.

Without these participants, this conversation could not happen.

about the participants. let's take a look at everyone who show'd up

03

top professions what are they doing when they're not in #custserv

insight

  the top participating professions
out of 24 total

management
consultant
marketing
writer
influencer

gender an estimation of what the gender break down looks like
= 1 men or women

insight

Women

Men

about the content. the best content that was shared

04
Walking in the Customer’s Shoes by Nikolaus Kimla - SalesPOP!
The Future of Technology…and Walking in the Customer’s Shoes Many companies such as mine are always carefully looking forward toward the next innovations. For CRM and other technological products, where are we going? In one respect we can answer that question positively, without question: all innovations will be in the direction of being able to ...

chat growth how is #custserv growing over time?

05

want more? are you interested in the full data analysis for this chat? Full transcript? Longer view at chat growth?

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