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#iconohash presents #custserv

Scroll down for the #custserv conversation report for June 7th, 2020 EST.

iconohash

the world's conversation archive

#custserv for June 7th, 2020 EST

01
35th

coming together

When it comes to participants, we ranked 35th among 255 conversations.

35th

participating

In terms of the number of posts, we ranked 35th out of 255 conversations that took place.

50th

amplification

This conversation ranked 50th out of 255 in terms of the amplification of ideas & content.

how we participated. Here's how participants reacted & engaged each other

Reactions
24%

Amplified

There were 9 reshares, 24% of posts, during the course of the conversation.

3%

Engaged

3% of participants in this conversation engaged each other 1 times.

82%

Content

82% of participants in this conversation shared a total of 5 unique pieces of content.

quick facts.

Here are the basic facts of the conversation for for June 7th, 2020.

0
Active
Participants
0
Posts
Total

meet the influencers the movers and shakers of #custserv

02

the top of the list. Top influencers in the chat

IMPACT
@cat78foo

@cat78foo

Cat

@MindTouch

@MindTouch

MindTouch
MindTouch is a leading provider of enterprise-grade, AI-powered knowledge management solutions in customer self-service and agent assistance.

@stephaniethum

@stephaniethum

Stephanie Thum, CCXP
#CustomerExperience | Founder @PracticalCX | Past @Qualtrics @CXPA_Assoc @EXIMBankUS | #content | #tech | #storytelling | #cx | #dance

moving the conversation.

Without these participants, this conversation could not happen.

about the participants. let's take a look at everyone who show'd up

03

top professions what are they doing when they're not in #custserv

insight

  the top participating professions
out of 10 total

founder
director
marketing
lifeguard
dance

gender an estimation of what the gender break down looks like
= 1 men or women

insight

Women

Men

about the content. the best content that was shared

04

chat growth how is #custserv growing over time?

05

want more? are you interested in the full data analysis for this chat? Full transcript? Longer view at chat growth?

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