Share on Instagram  
Background Image

#iconohash presents #custserv

Scroll down for the #custserv conversation report for June 2nd, 2020 EST.

iconohash

the world's conversation archive

#custserv for June 2nd, 2020 EST

01
6th

coming together

When it comes to participants, we ranked 6th among 329 conversations.

6th

participating

In terms of the number of posts, we ranked 6th out of 329 conversations that took place.

6th

amplification

This conversation ranked 6th out of 329 in terms of the amplification of ideas & content.

how we participated. Here's how participants reacted & engaged each other

Reactions
40%

Amplified

There were 202 reshares, 40% of posts, during the course of the conversation.

33%

Engaged

33% of participants in this conversation engaged each other 168 times.

20%

Content

20% of participants in this conversation shared a total of 13 unique pieces of content.

quick facts.

Here are the basic facts of the conversation for for June 2nd, 2020.

0
Active
Participants
0
Posts
Total

meet the influencers the movers and shakers of #custserv

02

the top of the list. Top influencers in the chat

IMPACT
@GregOrtbach

@GregOrtbach

Greg Ortbach
CX Engagement Catalyst in #LdnOnt & Co-host of #CustServ chat Tues @ 9:00 PM EST w/ @MarshaCollier. I’m passionate about CX, tech, marketing, & business.

@MarshaCollier

@MarshaCollier

Marsha Collier
Over 1 million

@thextraordinari

@thextraordinari

#ThExtraOrdinarionly Startup & Small Biz Success
#business https://t.co/W5cuuVt9sD #Fintech #startups #smallbusiness #coaching #consulting #writerpreneurship

moving the conversation.

Without these participants, this conversation could not happen.

about the participants. let's take a look at everyone who show'd up

03

top professions what are they doing when they're not in #custserv

insight

  the top participating professions
out of 24 total

entrepreneur
consultant
marketing
artist
management

gender an estimation of what the gender break down looks like
= 1 men or women

insight

Women

Men

about the content. the best content that was shared

04
Social Media Influencers Can Boost Customer Service's Image
Businesses ask happy customers to share their feelings on social media • By Paul Korzeniowski Companies naturally want to create and promote positive brand images. They spend loads of money to convince consumers that they are the best at what they do and that their products and services cannot be beat. How they meet that goal has changed through the years as alternative communication and entertainment channels emerged. The rise of social media created a new type of promoter. Literally anyone wit
The Ten Commandments Of Superior Customer Service
My friend Dr. Willie Jolley just released a new book titled "An Attitude of Excellence." Jolley is one of the finest motivational speakers I know. When he talks – and sings – people listen. In his new book, he devotes an entire chapter to having an attitude of excellence in customer service.

chat growth how is #custserv growing over time?

05

want more? are you interested in the full data analysis for this chat? Full transcript? Longer view at chat growth?

Order Report

Order a report now or request a custom report by emailing your request to research@iconohash.com. We'll be happy to work with you. We can provide the raw data or custom reports on a scheduled basis. Full data analysis includes in-depth profile data, chat growth analysis, chat reach, influence reach, location profiles, and content profiles.