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#iconohash presents #custserv

Scroll down for the #custserv conversation report for June 1st, 2020 EST.

iconohash

the world's conversation archive

#custserv for June 1st, 2020 EST

01
25th

coming together

When it comes to participants, we ranked 25th among 345 conversations.

25th

participating

In terms of the number of posts, we ranked 25th out of 345 conversations that took place.

24th

amplification

This conversation ranked 24th out of 345 in terms of the amplification of ideas & content.

how we participated. Here's how participants reacted & engaged each other

Reactions
36%

Amplified

There were 36 reshares, 36% of posts, during the course of the conversation.

2%

Engaged

2% of participants in this conversation engaged each other 2 times.

87%

Content

87% of participants in this conversation shared a total of 10 unique pieces of content.

quick facts.

Here are the basic facts of the conversation for for June 1st, 2020.

0
Active
Participants
0
Posts
Total

meet the influencers the movers and shakers of #custserv

02

the top of the list. Top influencers in the chat

IMPACT
@Hyken

@Hyken

Shep Hyken
Shep Hyken, customer service and experience expert, keynote speaker and NYT bestselling author, helps companies deliver AMAZING customer service experiences!

@drnatalie

@drnatalie

Natalie Petouhoff
Wildly passionate about Customer Service, Equality, Diversity and Inclusion; Voted 1 of 250 Top Most Influential Women, Genesys; Opinions are my own

@thextraordinari

@thextraordinari

#ThExtraOrdinarionly Startup & Small Biz Success
#business https://t.co/W5cuuVt9sD #Fintech #startups #smallbusiness #coaching #consulting #writerpreneurship

moving the conversation.

Without these participants, this conversation could not happen.

about the participants. let's take a look at everyone who show'd up

03

top professions what are they doing when they're not in #custserv

insight

  the top participating professions
out of 18 total

marketing
management
founder
artist
consultant

gender an estimation of what the gender break down looks like
= 1 men or women

insight

Women

Men

about the content. the best content that was shared

04
Social Media Influencers Can Boost Customer Service's Image
Businesses ask happy customers to share their feelings on social media • By Paul Korzeniowski Companies naturally want to create and promote positive brand images. They spend loads of money to convince consumers that they are the best at what they do and that their products and services cannot be beat. How they meet that goal has changed through the years as alternative communication and entertainment channels emerged. The rise of social media created a new type of promoter. Literally anyone wit

chat growth how is #custserv growing over time?

05

want more? are you interested in the full data analysis for this chat? Full transcript? Longer view at chat growth?

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