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#iconohash presents #custserv

Scroll down for the #custserv conversation report for May 12th, 2020 EST.

iconohash

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#custserv for May 12th, 2020 EST

01
9th

coming together

When it comes to participants, we ranked 9th among 369 conversations.

9th

participating

In terms of the number of posts, we ranked 9th out of 369 conversations that took place.

9th

amplification

This conversation ranked 9th out of 369 in terms of the amplification of ideas & content.

how we participated. Here's how participants reacted & engaged each other

Reactions
27%

Amplified

There were 104 reshares, 27% of posts, during the course of the conversation.

37%

Engaged

37% of participants in this conversation engaged each other 145 times.

21%

Content

21% of participants in this conversation shared a total of 9 unique pieces of content.

quick facts.

Here are the basic facts of the conversation for for May 12th, 2020.

0
Active
Participants
0
Posts
Total

meet the influencers the movers and shakers of #custserv

02

the top of the list. Top influencers in the chat

IMPACT
@GregOrtbach

@GregOrtbach

Greg Ortbach
CX Engagement Catalyst in #LdnOnt & Co-host of #CustServ chat Tues @ 9:00 PM EST w/ @MarshaCollier. I’m passionate about CX, tech, marketing, & business.

@MarshaCollier

@MarshaCollier

Marsha Collier
Over 1 million

@MySuccessTRAIN

@MySuccessTRAIN

#SuccessTRAIN
#ThriveTOGETHER on #SuccessTRAIN

about the participants. let's take a look at everyone who show'd up

03

top professions what are they doing when they're not in #custserv

insight

  the top participating professions
out of 22 total

marketing
management
consultant
founder
trainer

gender an estimation of what the gender break down looks like
= 1 men or women

insight

Women

Men

about the content. the best content that was shared

04
Building the New Guest Experience in a Post-Pandemic World, by Nancy Snyder
The hospitality trend in recent years has been to shrink rooms and build out more amenities in the common spaces. To accommodate social distancing practices, that may change. This is where Internet of Things (IoT) solutions come into play. Guests may opt to order more room service to avoid crowds

chat growth how is #custserv growing over time?

05

want more? are you interested in the full data analysis for this chat? Full transcript? Longer view at chat growth?

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