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#iconohash presents #custserv

Scroll down for the #custserv conversation report for May 6th, 2020 EST.

iconohash

the world's conversation archive

#custserv for May 6th, 2020 EST

01
48th

coming together

When it comes to participants, we ranked 48th among 387 conversations.

48th

participating

In terms of the number of posts, we ranked 48th out of 387 conversations that took place.

48th

amplification

This conversation ranked 48th out of 387 in terms of the amplification of ideas & content.

how we participated. Here's how participants reacted & engaged each other

Reactions
23%

Amplified

There were 25 reshares, 23% of posts, during the course of the conversation.

4%

Engaged

4% of participants in this conversation engaged each other 4 times.

81%

Content

81% of participants in this conversation shared a total of 8 unique pieces of content.

quick facts.

Here are the basic facts of the conversation for for May 6th, 2020.

0
Active
Participants
0
Posts
Total

meet the influencers the movers and shakers of #custserv

02

the top of the list. Top influencers in the chat

IMPACT
@susanhash

@susanhash

Susan Hash
B2B writer/journalist. I write & tweet about #cctr #custserv #custexp #CX management & trends. Mostly.

@billquiseng

@billquiseng

Bill Quiseng
Your #1 Twitter resource to improve your #CustomerService. For more #CX insight join me at https://t.co/7xtOimM2j7 or my blog: https://t.co/Za5H46EpJP

about the participants. let's take a look at everyone who show'd up

03

top professions what are they doing when they're not in #custserv

insight

  the top participating professions
out of 20 total

management
consultant
trainer
writer
design

gender an estimation of what the gender break down looks like
= 1 men or women

insight

Women

Men

about the content. the best content that was shared

04
Will Coronavirus Improve Customer Service?
After the coronavirus pandemic, customer service may be on the verge of an historic improvement. Experts say businesses have already begun retooling their companies to better serve their customers. Here's how coronavirus will improve customer service.

chat growth how is #custserv growing over time?

05

want more? are you interested in the full data analysis for this chat? Full transcript? Longer view at chat growth?

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