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#iconohash presents #custserv

Scroll down for the #custserv conversation report for May 1st, 2020 EST.

iconohash

the world's conversation archive

#custserv for May 1st, 2020 EST

01
23rd

coming together

When it comes to participants, we ranked 23rd among 353 conversations.

23rd

participating

In terms of the number of posts, we ranked 23rd out of 353 conversations that took place.

52nd

amplification

This conversation ranked 52nd out of 353 in terms of the amplification of ideas & content.

how we participated. Here's how participants reacted & engaged each other

Reactions
14%

Amplified

There were 10 reshares, 14% of posts, during the course of the conversation.

0%

Engaged

0% of participants in this conversation engaged each other 0 times.

87%

Content

87% of participants in this conversation shared a total of 6 unique pieces of content.

quick facts.

Here are the basic facts of the conversation for for May 1st, 2020.

0
Active
Participants
0
Posts
Total

meet the influencers the movers and shakers of #custserv

02

the top of the list. Top influencers in the chat

IMPACT
@ddu17

@ddu17

Damien Duponchelle
Customer Experience Specialist, making the bridge between humans and technology. Still happy sharing about #custserv #customercare #cx #experienceclient

@smchi

@smchi

Social Media Club HI
Hawaii Chapter of Social Media Club; meetings are open to all. Tweets by @LaraEBHolt ^LH

@JKatzaman

@JKatzaman

Jim Katzaman - Get Debt-Free One Family at a Time
Are you 100% sure you'll have a great #retirement, or do you have doubt? If I could show you how to get out of #debt, is that a conversation you want to have?

moving the conversation.

Without these participants, this conversation could not happen.

about the participants. let's take a look at everyone who show'd up

03

top professions what are they doing when they're not in #custserv

insight

  the top participating professions
out of 18 total

marketing
management
consultant
training
trainer

gender an estimation of what the gender break down looks like
= 1 men or women

insight

Women

Men

about the content. the best content that was shared

04
The Ten Commandments Of Superior Customer Service
My friend Dr. Willie Jolley just released a new book titled "An Attitude of Excellence." Jolley is one of the finest motivational speakers I know. When he talks – and sings – people listen. In his new book, he devotes an entire chapter to having an attitude of excellence in customer service.

chat growth how is #custserv growing over time?

05

want more? are you interested in the full data analysis for this chat? Full transcript? Longer view at chat growth?

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