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#iconohash presents #custserv

Scroll down for the #custserv conversation report for April 29th, 2020 EST.

iconohash

the world's conversation archive

#custserv for April 29th, 2020 EST

01
48th

coming together

When it comes to participants, we ranked 48th among 391 conversations.

48th

participating

In terms of the number of posts, we ranked 48th out of 391 conversations that took place.

50th

amplification

This conversation ranked 50th out of 391 in terms of the amplification of ideas & content.

how we participated. Here's how participants reacted & engaged each other

Reactions
25%

Amplified

There were 19 reshares, 25% of posts, during the course of the conversation.

4%

Engaged

4% of participants in this conversation engaged each other 3 times.

76%

Content

76% of participants in this conversation shared a total of 9 unique pieces of content.

quick facts.

Here are the basic facts of the conversation for for April 29th, 2020.

0
Active
Participants
0
Posts
Total

meet the influencers the movers and shakers of #custserv

02

the top of the list. Top influencers in the chat

IMPACT
@drnatalie

@drnatalie

Natalie Petouhoff
Wildly passionate about Customer Service, Equality, Diversity and Inclusion; Voted 1 of 250 Top Most Influential Women, Genesys; Opinions are my own

@KirkDBorne

@KirkDBorne

Kirk Borne
Principal Data Scientist @BoozAllen. Global Speaker. Top #BigData #DataScience #AI Influencer. Astrophysicist. (Views are my own.) https://t.co/abP8DkYJY2

@MarshaCollier

@MarshaCollier

Marsha Collier
Over 1 million

moving the conversation.

Without these participants, this conversation could not happen.

about the participants. let's take a look at everyone who show'd up

03

top professions what are they doing when they're not in #custserv

insight

  the top participating professions
out of 18 total

ceo
marketing
coach
consultant
management

gender an estimation of what the gender break down looks like
= 1 men or women

insight

Women

Men

about the content. the best content that was shared

04
IoT in Hospitality—Providing Innovative Benefits to Guests - IoT Central
Internet of Things is the perfect example of something being so simple and elegant yet being an astounding and breakthrough innovation in the modern era of disruptive technologies. This technology has already projected its influence over typical machine-based industries like oil & gas, automotive, manufacturing, utilities, etc. However, IoT is not only beneficial for production-based companies but can also be used for practical applications in B2C businesses like tourism and hospitality. Int

chat growth how is #custserv growing over time?

05

want more? are you interested in the full data analysis for this chat? Full transcript? Longer view at chat growth?

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