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#iconohash presents #custserv

Scroll down for the #custserv conversation report for April 28th, 2020 EST.

iconohash

the world's conversation archive

#custserv for April 28th, 2020 EST

01
12th

coming together

When it comes to participants, we ranked 12th among 387 conversations.

12th

participating

In terms of the number of posts, we ranked 12th out of 387 conversations that took place.

15th

amplification

This conversation ranked 15th out of 387 in terms of the amplification of ideas & content.

how we participated. Here's how participants reacted & engaged each other

Reactions
25%

Amplified

There were 77 reshares, 25% of posts, during the course of the conversation.

31%

Engaged

31% of participants in this conversation engaged each other 93 times.

28%

Content

28% of participants in this conversation shared a total of 11 unique pieces of content.

quick facts.

Here are the basic facts of the conversation for for April 28th, 2020.

0
Active
Participants
0
Posts
Total

meet the influencers the movers and shakers of #custserv

02

the top of the list. Top influencers in the chat

IMPACT
@GregOrtbach

@GregOrtbach

Greg Ortbach
CX Engagement Catalyst in #LdnOnt & Co-host of #CustServ chat Tues @ 9:00 PM EST w/ @MarshaCollier. I’m passionate about CX, tech, marketing, & business.

@MarshaCollier

@MarshaCollier

Marsha Collier
Over 1 million

about the participants. let's take a look at everyone who show'd up

03

top professions what are they doing when they're not in #custserv

insight

  the top participating professions
out of 19 total

marketing
management
consultant
entrepreneur
founder

gender an estimation of what the gender break down looks like
= 1 men or women

insight

Women

Men

about the content. the best content that was shared

04
11 of the Best Customer Service Stories Ever | Mental Floss
When someone wants to tell you a story about a recent customer experience, it usually tends to be more Tales from the Crypt than Happily Ever After. But that’s not to say good service isn’t out there. Here are 11 companies that will restore your faith – at least temporarily.

chat growth how is #custserv growing over time?

05

want more? are you interested in the full data analysis for this chat? Full transcript? Longer view at chat growth?

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