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#iconohash presents #CustServ

Scroll down for the #CustServ conversation report for April 27th, 2020 EST.

iconohash

the world's conversation archive

#CustServ for April 27th, 2020 EST

01
33rd

coming together

When it comes to participants, we ranked 33rd among 377 conversations.

33rd

participating

In terms of the number of posts, we ranked 33rd out of 377 conversations that took place.

27th

amplification

This conversation ranked 27th out of 377 in terms of the amplification of ideas & content.

how we participated. Here's how participants reacted & engaged each other

Reactions
30%

Amplified

There were 27 reshares, 30% of posts, during the course of the conversation.

2%

Engaged

2% of participants in this conversation engaged each other 2 times.

71%

Content

71% of participants in this conversation shared a total of 10 unique pieces of content.

quick facts.

Here are the basic facts of the conversation for for April 27th, 2020.

0
Active
Participants
0
Posts
Total

meet the influencers the movers and shakers of #CustServ

02

the top of the list. Top influencers in the chat

IMPACT
@toister

@toister

Jeff Toister
Author & keynote speaker who helps get your employees obsessed with customer service.

@Digi_Desk

@Digi_Desk

Luke Porter
Expert in Multi-Channel Contact Management and Customer Service. Co-Founder of DigiDesk Platform. Looking to Share Best Practice on #digital #custserv #CX #CSAT

@RockChristopher

@RockChristopher

Rock Christopher
➤Founder SuccessCENTER & #SuccessTRAIN #ThriveTOGETHER ➤#SocialMedia Brand & Community Builder ➤President @NetVentures ➤#RockC enCOURAGEments #JoYTrain

moving the conversation.

Without these participants, this conversation could not happen.

about the participants. let's take a look at everyone who show'd up

03

top professions what are they doing when they're not in #CustServ

insight

  the top participating professions
out of 21 total

marketing
management
consultant
coach
entrepreneur

gender an estimation of what the gender break down looks like
= 1 men or women

insight

Women

Men

about the content. the best content that was shared

04
Why you need to provide more proactive customer service — Jeff Toister
Advertising disclosure: This blog participates in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means to earn fees by linking to Amazon.com and affiliated sites. Your customers are facing unprecedented hardships. A lot of companies are

chat growth how is #CustServ growing over time?

05

want more? are you interested in the full data analysis for this chat? Full transcript? Longer view at chat growth?

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