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#iconohash presents #custserv

Scroll down for the #custserv conversation report for April 26th, 2020 EST.

iconohash

the world's conversation archive

#custserv for April 26th, 2020 EST

01
31st

coming together

When it comes to participants, we ranked 31st among 312 conversations.

31st

participating

In terms of the number of posts, we ranked 31st out of 312 conversations that took place.

41st

amplification

This conversation ranked 41st out of 312 in terms of the amplification of ideas & content.

how we participated. Here's how participants reacted & engaged each other

Reactions
23%

Amplified

There were 18 reshares, 23% of posts, during the course of the conversation.

0%

Engaged

0% of participants in this conversation engaged each other 0 times.

92%

Content

92% of participants in this conversation shared a total of 12 unique pieces of content.

quick facts.

Here are the basic facts of the conversation for for April 26th, 2020.

0
Active
Participants
0
Posts
Total

meet the influencers the movers and shakers of #custserv

02

the top of the list. Top influencers in the chat

IMPACT
@Hyken

@Hyken

Shep Hyken
Shep Hyken, customer service and experience expert, keynote speaker and NYT bestselling author, helps companies deliver AMAZING customer service experiences!

@HelpOnClick

@HelpOnClick

HelpOnClick
Live Chat software on your website, today! Increase sales & conversion rate with live help. Dramatically improve customer service! #custserv #CX #ecommerce

@colinsataylor

@colinsataylor

Colin Taylor TRG
#ContactCenter #CustServ and #CX Consultant & @Taylor_Reach Top Ranked for #custserv Top 50 #CustServ blog/website Top 15 #customerservice thought leader

moving the conversation.

Without these participants, this conversation could not happen.

about the participants. let's take a look at everyone who show'd up

03

top professions what are they doing when they're not in #custserv

insight

  the top participating professions
out of 19 total

marketing
consultant
writing
founder
influencer

gender an estimation of what the gender break down looks like
= 1 men or women

insight

Women

Men

about the content. the best content that was shared

04

chat growth how is #custserv growing over time?

05

want more? are you interested in the full data analysis for this chat? Full transcript? Longer view at chat growth?

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