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#iconohash presents #custserv

Scroll down for the #custserv conversation report for April 22nd, 2020 EST.

iconohash

the world's conversation archive

#custserv for April 22nd, 2020 EST

01
42nd

coming together

When it comes to participants, we ranked 42nd among 391 conversations.

42nd

participating

In terms of the number of posts, we ranked 42nd out of 391 conversations that took place.

60th

amplification

This conversation ranked 60th out of 391 in terms of the amplification of ideas & content.

how we participated. Here's how participants reacted & engaged each other

Reactions
19%

Amplified

There were 17 reshares, 19% of posts, during the course of the conversation.

17%

Engaged

17% of participants in this conversation engaged each other 15 times.

67%

Content

67% of participants in this conversation shared a total of 4 unique pieces of content.

quick facts.

Here are the basic facts of the conversation for for April 22nd, 2020.

0
Active
Participants
0
Posts
Total

meet the influencers the movers and shakers of #custserv

02

the top of the list. Top influencers in the chat

IMPACT
@Digi_Desk

@Digi_Desk

Luke Porter
Expert in Multi-Channel Contact Management and Customer Service. Co-Founder of DigiDesk Platform. Looking to Share Best Practice on #digital #custserv #CX #CSAT

@GregOrtbach

@GregOrtbach

Greg Ortbach
CX Engagement Catalyst in #LdnOnt & Co-host of #CustServ chat Tues @ 9:00 PM EST w/ @MarshaCollier. I’m passionate about CX, tech, marketing, & business.

@GrazyTGrazynaTT

@GrazyTGrazynaTT

PROmoEduTechGlobal HQ: Brest Bretagne FR/Cracow PL

moving the conversation.

Without these participants, this conversation could not happen.

about the participants. let's take a look at everyone who show'd up

03

top professions what are they doing when they're not in #custserv

insight

  the top participating professions
out of 13 total

marketing
ceo
manager
director
consultant

gender an estimation of what the gender break down looks like
= 1 men or women

insight

Women

Men

about the content. the best content that was shared

04

chat growth how is #custserv growing over time?

05

want more? are you interested in the full data analysis for this chat? Full transcript? Longer view at chat growth?

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