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#iconohash presents #custserv

Scroll down for the #custserv conversation report for April 19th, 2020 EST.

iconohash

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#custserv for April 19th, 2020 EST

01
31st

coming together

When it comes to participants, we ranked 31st among 305 conversations.

31st

participating

In terms of the number of posts, we ranked 31st out of 305 conversations that took place.

42nd

amplification

This conversation ranked 42nd out of 305 in terms of the amplification of ideas & content.

how we participated. Here's how participants reacted & engaged each other

Reactions
22%

Amplified

There were 16 reshares, 22% of posts, during the course of the conversation.

0%

Engaged

0% of participants in this conversation engaged each other 0 times.

90%

Content

90% of participants in this conversation shared a total of 7 unique pieces of content.

quick facts.

Here are the basic facts of the conversation for for April 19th, 2020.

0
Active
Participants
0
Posts
Total

meet the influencers the movers and shakers of #custserv

02

the top of the list. Top influencers in the chat

IMPACT
@colinsataylor

@colinsataylor

Colin Taylor TRG
#ContactCenter #CustServ and #CX Consultant & @Taylor_Reach Top Ranked for #custserv Top 50 #CustServ blog/website Top 15 #customerservice thought leader

@enricomolinari

@enricomolinari


innovation manager & #CMO leader ⭐ university #martech #fintech #innovation professor ⭐ speaker ⭐ spokesperson President @ConfAssTW ⭐ 1°

@GrazyTGrazynaTT

@GrazyTGrazynaTT

SOCIAL PROmoEduTechGLOBAL HQ: Brest FR/Cracow PL

moving the conversation.

Without these participants, this conversation could not happen.

about the participants. let's take a look at everyone who show'd up

03

top professions what are they doing when they're not in #custserv

insight

  the top participating professions
out of 17 total

writer
management
consultant
ceo
marketing

gender an estimation of what the gender break down looks like
= 1 men or women

insight

Women

Men

about the content. the best content that was shared

04
The graph represents a network of 81 Twitter users whose recent tweets contained ""What Does Great Customer Experience Look Like Today"", or who were replied to or mentioned in those tweets, taken from a data set limited to a maximum of 5,000 tweets. The network was obtained from Twitter on Thursday, 16 April 2020 at 13:14 UTC. The tweets in the network were tweeted over the 1-day, 15-hour, 9-minute period from Tuesday, 14 April 2020 at 15:21 UTC to Thursday, 16 April 202

chat growth how is #custserv growing over time?

05

want more? are you interested in the full data analysis for this chat? Full transcript? Longer view at chat growth?

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