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#iconohash presents #custserv

Scroll down for the #custserv conversation report for April 17th, 2020 EST.

iconohash

the world's conversation archive

#custserv for April 17th, 2020 EST

01
23rd

coming together

When it comes to participants, we ranked 23rd among 350 conversations.

22nd

participating

In terms of the number of posts, we ranked 22nd out of 350 conversations that took place.

50th

amplification

This conversation ranked 50th out of 350 in terms of the amplification of ideas & content.

how we participated. Here's how participants reacted & engaged each other

Reactions
15%

Amplified

There were 13 reshares, 15% of posts, during the course of the conversation.

1%

Engaged

1% of participants in this conversation engaged each other 1 times.

90%

Content

90% of participants in this conversation shared a total of 4 unique pieces of content.

quick facts.

Here are the basic facts of the conversation for for April 17th, 2020.

0
Active
Participants
0
Posts
Total

meet the influencers the movers and shakers of #custserv

02

the top of the list. Top influencers in the chat

IMPACT
@directly

@directly

Directly
Resilient customer support. We offer AI-powered solutions to help resolve customer issues with the right mix of automation and human support.

@MarshaCollier

@MarshaCollier

Marsha Collier
Over 1 million

moving the conversation.

Without these participants, this conversation could not happen.

about the participants. let's take a look at everyone who show'd up

03

top professions what are they doing when they're not in #custserv

insight

  the top participating professions
out of 19 total

management
marketing
training
writer
evangelist

gender an estimation of what the gender break down looks like
= 1 men or women

insight

Women

Men

about the content. the best content that was shared

04
How CX Leaders Are Handling the Transition to Remote
We recently sat down with a group of CX leaders during our first Cyber CX virtual roundtable discussion to discuss the problems they’ve faced, how they’ve handled the transition, and their personal tips and tricks for weathering this particular storm.

chat growth how is #custserv growing over time?

05

want more? are you interested in the full data analysis for this chat? Full transcript? Longer view at chat growth?

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