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#iconohash presents #custserv

Scroll down for the #custserv conversation report for April 10th, 2020 EST.

iconohash

the world's conversation archive

#custserv for April 10th, 2020 EST

01
16th

coming together

When it comes to participants, we ranked 16th among 331 conversations.

16th

participating

In terms of the number of posts, we ranked 16th out of 331 conversations that took place.

60th

amplification

This conversation ranked 60th out of 331 in terms of the amplification of ideas & content.

how we participated. Here's how participants reacted & engaged each other

Reactions
12%

Amplified

There were 8 reshares, 12% of posts, during the course of the conversation.

2%

Engaged

2% of participants in this conversation engaged each other 1 times.

91%

Content

91% of participants in this conversation shared a total of 6 unique pieces of content.

quick facts.

Here are the basic facts of the conversation for for April 10th, 2020.

0
Active
Participants
0
Posts
Total

meet the influencers the movers and shakers of #custserv

02

the top of the list. Top influencers in the chat

IMPACT
@rbacal

@rbacal

Robert Bacal
Author, Trainer, customer service, management, performance appraisal,leadership,difficult customers

@SnapshotzNA

@SnapshotzNA

SnapshotzNA
Largest call/contact center benchmark database + audit and certificqation tools and services. #callcenter, #cctr, #custserv

@Taylor_Reach

@Taylor_Reach

Taylor Reach Group
Top 50 #CustomerService blogs and websites for businesses. Assess, plan & implement:services to optimize your #cctr #ContactCenter and/or #CustomerExperience

moving the conversation.

Without these participants, this conversation could not happen.

about the participants. let's take a look at everyone who show'd up

03

top professions what are they doing when they're not in #custserv

insight

  the top participating professions
out of 13 total

marketing
management
training
consultant
founder

gender an estimation of what the gender break down looks like
= 1 men or women

insight

Women

Men

about the content. the best content that was shared

04
Cloud-Based Service Centers
This paper is a collection of posts and other resources posted in the last 24 hours from various sources on the internet.  Please feel free to reach out to m... by Michael Sirohi

chat growth how is #custserv growing over time?

05

want more? are you interested in the full data analysis for this chat? Full transcript? Longer view at chat growth?

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