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#iconohash presents #custserv

Scroll down for the #custserv conversation report for April 3rd, 2020 EST.

iconohash

the world's conversation archive

#custserv for April 3rd, 2020 EST

01
15th

coming together

When it comes to participants, we ranked 15th among 340 conversations.

15th

participating

In terms of the number of posts, we ranked 15th out of 340 conversations that took place.

17th

amplification

This conversation ranked 17th out of 340 in terms of the amplification of ideas & content.

how we participated. Here's how participants reacted & engaged each other

Reactions
27%

Amplified

There were 26 reshares, 27% of posts, during the course of the conversation.

0%

Engaged

0% of participants in this conversation engaged each other 0 times.

73%

Content

73% of participants in this conversation shared a total of 9 unique pieces of content.

quick facts.

Here are the basic facts of the conversation for for April 3rd, 2020.

0
Active
Participants
0
Posts
Total

meet the influencers the movers and shakers of #custserv

02

the top of the list. Top influencers in the chat

IMPACT
@Hyken

@Hyken

Shep Hyken
Shep Hyken, customer service and experience expert, keynote speaker and NYT bestselling author, helps companies deliver AMAZING customer service experiences!

@ddu17

@ddu17

Damien Duponchelle
Customer Experience Specialist, making the bridge between humans and technology. Still happy sharing about #techsupport #custserv #cx #serviceclient #i4Emploi

@msretail

@msretail

Microsoft Retail
The official Twitter page for Microsoft’s worldwide industry group in the retail & consumer goods sectors. #retail #RetailTech #MSRetail

moving the conversation.

Without these participants, this conversation could not happen.

about the participants. let's take a look at everyone who show'd up

03

top professions what are they doing when they're not in #custserv

insight

  the top participating professions
out of 20 total

marketing
consultant
ceo
strategy
trainer

gender an estimation of what the gender break down looks like
= 1 men or women

insight

Women

Men

about the content. the best content that was shared

04

chat growth how is #custserv growing over time?

05

want more? are you interested in the full data analysis for this chat? Full transcript? Longer view at chat growth?

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