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#iconohash presents #custserv

Scroll down for the #custserv conversation report for March 28th, 2020 EST.

iconohash

the world's conversation archive

#custserv for March 28th, 2020 EST

01
37th

coming together

When it comes to participants, we ranked 37th among 319 conversations.

37th

participating

In terms of the number of posts, we ranked 37th out of 319 conversations that took place.

70th

amplification

This conversation ranked 70th out of 319 in terms of the amplification of ideas & content.

how we participated. Here's how participants reacted & engaged each other

Reactions
22%

Amplified

There were 6 reshares, 22% of posts, during the course of the conversation.

0%

Engaged

0% of participants in this conversation engaged each other 0 times.

81%

Content

81% of participants in this conversation shared a total of 4 unique pieces of content.

quick facts.

Here are the basic facts of the conversation for for March 28th, 2020.

0
Active
Participants
0
Posts
Total

meet the influencers the movers and shakers of #custserv

02

the top of the list. Top influencers in the chat

IMPACT
@rbacal

@rbacal

Robert Bacal
Author, Trainer, customer service, management, performance appraisal,leadership,difficult customers

@ryanjlester

@ryanjlester

Ryan J Lester
Democratizing AI to help all companies deliver amazing experiences. Heart ❤️ for CX, head

@Patrick_SaaS

@Patrick_SaaS

Patrick Russell
#SaaS, #WFO, #WFM, #QM, #WEM, #cloud, #CCaaS, #UCaaS, #CRM, #customerexperience, #CX, #custserv, #cctr, #analytics, #gamification, #SanFrancisco

about the participants. let's take a look at everyone who show'd up

03

top professions what are they doing when they're not in #custserv

insight

  the top participating professions
out of 14 total

ceo
trainer
officer
entrepreneur
management

gender an estimation of what the gender break down looks like
= 1 men or women

insight

Women

Men

about the content. the best content that was shared

04
Contact Center Today
A selection of articles, blog posts, videos and photos recommended by Patrick Russell

chat growth how is #custserv growing over time?

05

want more? are you interested in the full data analysis for this chat? Full transcript? Longer view at chat growth?

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