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#iconohash presents #custserv

Scroll down for the #custserv conversation report for March 26th, 2020 EST.

iconohash

the world's conversation archive

#custserv for March 26th, 2020 EST

01
55th

coming together

When it comes to participants, we ranked 55th among 388 conversations.

55th

participating

In terms of the number of posts, we ranked 55th out of 388 conversations that took place.

78th

amplification

This conversation ranked 78th out of 388 in terms of the amplification of ideas & content.

how we participated. Here's how participants reacted & engaged each other

Reactions
17%

Amplified

There were 10 reshares, 17% of posts, during the course of the conversation.

2%

Engaged

2% of participants in this conversation engaged each other 1 times.

77%

Content

77% of participants in this conversation shared a total of 5 unique pieces of content.

quick facts.

Here are the basic facts of the conversation for for March 26th, 2020.

0
Active
Participants
0
Posts
Total

meet the influencers the movers and shakers of #custserv

02

the top of the list. Top influencers in the chat

IMPACT
@rbacal

@rbacal

Robert Bacal
Author, Trainer, customer service, management, performance appraisal,leadership,difficult customers

@enthused

@enthused

Steve Curtin
Author of Delight Your Customers http://amzn.to/Y1JESP | AMACOM Books | Now in its 6th printing | Fan of exceptional customer service.

@Digi_Desk

@Digi_Desk

Luke Porter
Expert in Multi-Channel Contact Management and Customer Service. Co-Founder of DigiDesk Platform. Looking to Share Best Practice on #digital #custserv #CX #CSAT

moving the conversation.

Without these participants, this conversation could not happen.

about the participants. let's take a look at everyone who show'd up

03

top professions what are they doing when they're not in #custserv

insight

  the top participating professions
out of 18 total

consultant
marketing
trainer
management
manager

gender an estimation of what the gender break down looks like
= 1 men or women

insight

Women

Men

about the content. the best content that was shared

04

chat growth how is #custserv growing over time?

05

want more? are you interested in the full data analysis for this chat? Full transcript? Longer view at chat growth?

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