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#iconohash presents #custserv

Scroll down for the #custserv conversation report for January 13th, 2020 EST.

iconohash

the world's conversation archive

#custserv for January 13th, 2020 EST

01
25th

coming together

When it comes to participants, we ranked 25th among 382 conversations.

25th

participating

In terms of the number of posts, we ranked 25th out of 382 conversations that took place.

35th

amplification

This conversation ranked 35th out of 382 in terms of the amplification of ideas & content.

how we participated. Here's how participants reacted & engaged each other

Reactions
20%

Amplified

There were 28 reshares, 20% of posts, during the course of the conversation.

28%

Engaged

28% of participants in this conversation engaged each other 38 times.

51%

Content

51% of participants in this conversation shared a total of 9 unique pieces of content.

quick facts.

Here are the basic facts of the conversation for for January 13th, 2020.

0
Active
Participants
0
Posts
Total

meet the influencers the movers and shakers of #custserv

02

the top of the list. Top influencers in the chat

IMPACT
@VerintAmy

@VerintAmy

Amy Curry
PR Director. Painter. Vizsla lover. Word spinner. Music addict.

@ernanroman

@ernanroman

Ernan Roman
Ernan Roman President, ERDM Corp. Author, Voice of the Customer Marketing ernan@erdm.com, http://www.erdm.com, @ernanroman

@RockChristopher

@RockChristopher

Rock Christopher
➤Founder SuccessCENTER & #SuccessTRAIN Leadership Community We #ThriveTOGETHER ➤#SocialMedia Brand & Community Builder ➤ #RockC enCOURAGEments #JoYTrain

moving the conversation.

Without these participants, this conversation could not happen.

about the participants. let's take a look at everyone who show'd up

03

top professions what are they doing when they're not in #custserv

insight

  the top participating professions
out of 15 total

marketing
management
trainer
manager
strategist

gender an estimation of what the gender break down looks like
= 1 men or women

insight

Women

Men

about the content. the best content that was shared

04
Five Key Trends Impacting Customer Service
Now is the perfect time to evaluate how the customer service sector has performed in 2019. And what better way of doing this than exploring the 2019-20 Contact Babel UK Contact Centre Decision-Makers’ Guide, sponsored by Enghouse Interactive. There are [&hellip.
3 Tips To Encourage Consumer Sharing — ERDM Corp.
This article was featured on CMO.com , an Adobe-owned publication offering insights to marketing professionals. It is based on findings from nine months of customer experience-focused voice-of-the-customer research conducted by ERDM. 

chat growth how is #custserv growing over time?

05

want more? are you interested in the full data analysis for this chat? Full transcript? Longer view at chat growth?

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