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#iconohash presents #custserv

Scroll down for the #custserv conversation report for January 10th, 2020 EST.

iconohash

the world's conversation archive

#custserv for January 10th, 2020 EST

01
11th

coming together

When it comes to participants, we ranked 11th among 383 conversations.

11th

participating

In terms of the number of posts, we ranked 11th out of 383 conversations that took place.

21st

amplification

This conversation ranked 21st out of 383 in terms of the amplification of ideas & content.

how we participated. Here's how participants reacted & engaged each other

Reactions
19%

Amplified

There were 30 reshares, 19% of posts, during the course of the conversation.

38%

Engaged

38% of participants in this conversation engaged each other 59 times.

45%

Content

45% of participants in this conversation shared a total of 14 unique pieces of content.

quick facts.

Here are the basic facts of the conversation for for January 10th, 2020.

0
Active
Participants
0
Posts
Total

meet the influencers the movers and shakers of #custserv

02

the top of the list. Top influencers in the chat

IMPACT
@Hyken

@Hyken

Shep Hyken
Shep Hyken, customer service and experience expert, keynote speaker and NYT bestselling author, helps companies deliver AMAZING customer service experiences!

@Genesys

@Genesys

Genesys
Powering 70+ billion remarkable customer experiences every year on any channel through the cloud and AI. #MomentsConnected

@ipfconline1

@ipfconline1

ipfconline
Digital Transformation Consulting #AI #MachineLearning #DeepLearning #DataScience #AIEthics #CloudComputing #Fintech #DigitalMarketing

about the participants. let's take a look at everyone who show'd up

03

top professions what are they doing when they're not in #custserv

insight

  the top participating professions
out of 20 total

marketing
management
writer
consultant
training

gender an estimation of what the gender break down looks like
= 1 men or women

insight

Women

Men

about the content. the best content that was shared

04
Improving Customer Loyalty and Retention with Machine Learning | Import.io
With Big Data providing an unprecedented amount of customer information to businesses, the need to leverage it for business advantage is driving powerful forces in the market. This is where Machine Learning comes into play. According to Forrester Research, insights-driven businesses will experience 27% annual revenue

chat growth how is #custserv growing over time?

05

want more? are you interested in the full data analysis for this chat? Full transcript? Longer view at chat growth?

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