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#iconohash presents #custserv

Scroll down for the #custserv conversation report for January 9th, 2020 EST.

iconohash

the world's conversation archive

#custserv for January 9th, 2020 EST

01
19th

coming together

When it comes to participants, we ranked 19th among 387 conversations.

19th

participating

In terms of the number of posts, we ranked 19th out of 387 conversations that took place.

19th

amplification

This conversation ranked 19th out of 387 in terms of the amplification of ideas & content.

how we participated. Here's how participants reacted & engaged each other

Reactions
28%

Amplified

There were 48 reshares, 28% of posts, during the course of the conversation.

27%

Engaged

27% of participants in this conversation engaged each other 46 times.

53%

Content

53% of participants in this conversation shared a total of 15 unique pieces of content.

quick facts.

Here are the basic facts of the conversation for for January 9th, 2020.

0
Active
Participants
0
Posts
Total

meet the influencers the movers and shakers of #custserv

02

the top of the list. Top influencers in the chat

IMPACT
@Genesys

@Genesys

Genesys
Powering 70+ billion remarkable customer experiences every year on any channel through the cloud and AI. #MomentsConnected

@ipfconline1

@ipfconline1

ipfconline
Digital Transformation Consulting #AI #MachineLearning #DeepLearning #DataScience #AIEthics #CloudComputing #Fintech #DigitalMarketing

moving the conversation.

Without these participants, this conversation could not happen.

about the participants. let's take a look at everyone who show'd up

03

top professions what are they doing when they're not in #custserv

insight

  the top participating professions
out of 22 total

marketing
management
consultant
director
manager

gender an estimation of what the gender break down looks like
= 1 men or women

insight

Women

Men

about the content. the best content that was shared

04
2019 in focus: our top 10 blog posts from the year | Eptica - Multi Channel Customer Interaction Software. Email Management. Web Self-service. Live Chat and Agent Knowledgebase.
Having rung in not just another new year but also a new decade now is the perfect time to review how customer experience and Voice of the Customer evolved in 2019, what the key topics were, and how they are likely to develop in 2020. We’ve looked through all of our posts from last year and have picked a top 10 to start off 2020. 

chat growth how is #custserv growing over time?

05

want more? are you interested in the full data analysis for this chat? Full transcript? Longer view at chat growth?

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Order a report now or request a custom report by emailing your request to research@iconohash.com. We'll be happy to work with you. We can provide the raw data or custom reports on a scheduled basis. Full data analysis includes in-depth profile data, chat growth analysis, chat reach, influence reach, location profiles, and content profiles.