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#iconohash presents #custserv

Scroll down for the #custserv conversation report for December 16th, 2019 EST.

iconohash

the world's conversation archive

#custserv for December 16th, 2019 EST

01
22nd

coming together

When it comes to participants, we ranked 22nd among 377 conversations.

22nd

participating

In terms of the number of posts, we ranked 22nd out of 377 conversations that took place.

37th

amplification

This conversation ranked 37th out of 377 in terms of the amplification of ideas & content.

how we participated. Here's how participants reacted & engaged each other

Reactions
16%

Amplified

There were 25 reshares, 16% of posts, during the course of the conversation.

29%

Engaged

29% of participants in this conversation engaged each other 45 times.

54%

Content

54% of participants in this conversation shared a total of 10 unique pieces of content.

quick facts.

Here are the basic facts of the conversation for for December 16th, 2019.

0
Active
Participants
0
Posts
Total

meet the influencers the movers and shakers of #custserv

02

the top of the list. Top influencers in the chat

IMPACT
@MarshaCollier

@MarshaCollier

Marsha Collier
Over 1 million

@robinyearsley

@robinyearsley

Robin Yearsley
#Tech consultant, #digitalmarketing Winner of #StartUp Weekend, Ireland. #interoperability #TC307 #blockchain #futureofwork #DeFi #4IR views maybe others’

@CallCenterICMI

@CallCenterICMI

ICMI
ICMI is the authority on #cctr excellence! We empower contact center leaders w/ innovative resources, events & training. Join us Tuesdays @ 1pm ET for #ICMIChat

moving the conversation.

Without these participants, this conversation could not happen.

about the participants. let's take a look at everyone who show'd up

03

top professions what are they doing when they're not in #custserv

insight

  the top participating professions
out of 23 total

marketing
writer
management
founder
writing

gender an estimation of what the gender break down looks like
= 1 men or women

insight

Women

Men

about the content. the best content that was shared

04

chat growth how is #custserv growing over time?

05

want more? are you interested in the full data analysis for this chat? Full transcript? Longer view at chat growth?

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