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#iconohash presents #custserv

Scroll down for the #custserv conversation report for December 11th, 2019 EST.

iconohash

the world's conversation archive

#custserv for December 11th, 2019 EST

01
41st

coming together

When it comes to participants, we ranked 41st among 428 conversations.

41st

participating

In terms of the number of posts, we ranked 41st out of 428 conversations that took place.

49th

amplification

This conversation ranked 49th out of 428 in terms of the amplification of ideas & content.

how we participated. Here's how participants reacted & engaged each other

Reactions
20%

Amplified

There were 22 reshares, 20% of posts, during the course of the conversation.

5%

Engaged

5% of participants in this conversation engaged each other 5 times.

84%

Content

84% of participants in this conversation shared a total of 16 unique pieces of content.

quick facts.

Here are the basic facts of the conversation for for December 11th, 2019.

0
Active
Participants
0
Posts
Total

meet the influencers the movers and shakers of #custserv

02

the top of the list. Top influencers in the chat

IMPACT
@Bitbeat0110

@Bitbeat0110

Bitbeat0110 " The second smartest person I know"
I was #born_running. #FF Father and Holy Spirit, Husband, Entrepreneur #fintech #ETH #BTC #AI #M_Learning #Python #Economics #Genius Published author Forbes

@DigiDesk_CSAT

@DigiDesk_CSAT

DigiDesk_CSAT
DigiDesk CSAT is a Leading, Multi-Channel Customer Satisfaction (CSAT) Solution that Delivers Real-Time Voice of the Customer (VoC) Insight #CSAT #VoC #custserv

@MarshaCollier

@MarshaCollier

Marsha Collier
Over 1 million

about the participants. let's take a look at everyone who show'd up

03

top professions what are they doing when they're not in #custserv

insight

  the top participating professions
out of 29 total

marketing
consultant
management
design
training

gender an estimation of what the gender break down looks like
= 1 men or women

insight

Women

Men

about the content. the best content that was shared

04
How Netflix uses psychology to perfect their customer experience
If there’s a company that’s synonymous with seamless customer experience, it’s Netflix. It has become the defacto entertainment source for many. So much so that 15 percent of the world’s web traffic goes to Netflix. But when your experience is industry-leading, how do you evolve it without disappointing customers? The answer lies in experimentation, built on proven …
John DiJulius | The Relationship Economy | Customer Experience
John DiJulius Show Notes Page John DiJulius, III looked back on mistakes and regrets and found a pattern. He’s always been the underdog, and when he takes that chip off his shoulder and feels he deserves the recognition he’s received; he ends up in a bad place. John was born and raised on the East side of

chat growth how is #custserv growing over time?

05

want more? are you interested in the full data analysis for this chat? Full transcript? Longer view at chat growth?

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