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#iconohash presents #custserv

Scroll down for the #custserv conversation report for November 20th, 2019 EST.

iconohash

the world's conversation archive

#custserv for November 20th, 2019 EST

01
57th

coming together

When it comes to participants, we ranked 57th among 428 conversations.

57th

participating

In terms of the number of posts, we ranked 57th out of 428 conversations that took place.

51st

amplification

This conversation ranked 51st out of 428 in terms of the amplification of ideas & content.

how we participated. Here's how participants reacted & engaged each other

Reactions
33%

Amplified

There were 26 reshares, 33% of posts, during the course of the conversation.

3%

Engaged

3% of participants in this conversation engaged each other 2 times.

69%

Content

69% of participants in this conversation shared a total of 9 unique pieces of content.

quick facts.

Here are the basic facts of the conversation for for November 20th, 2019.

0
Active
Participants
0
Posts
Total

meet the influencers the movers and shakers of #custserv

02

the top of the list. Top influencers in the chat

IMPACT
@ServiceCloud

@ServiceCloud

Service Cloud
@Salesforce Service Cloud is the World's #1 service application for small, medium, and large businesses.

@MarshaCollier

@MarshaCollier

Marsha Collier
Over 1 million

@PaulTessier_cx

@PaulTessier_cx

Paul Tessier
Passionate about Speech Analytics | Customer Experience Enthusiast | All views are my own | #custexp #custserv #cx #cxo #cctr #speechanalytics #analytics

moving the conversation.

Without these participants, this conversation could not happen.

about the participants. let's take a look at everyone who show'd up

03

top professions what are they doing when they're not in #custserv

insight

  the top participating professions
out of 24 total

marketing
consultant
management
entrepreneur
director

gender an estimation of what the gender break down looks like
= 1 men or women

insight

Women

Men

about the content. the best content that was shared

04
Top customer service survey questions to ask — Jeff Toister
You can dramatically shorten your survey by establishing a clear purpose and asking the right questions. Shorter surveys are less annoying to customers and are completed at a higher rate. Asking fewer questions also makes survey data easier to analyze.
Nuts.com Case Study | Kustomer Stories
Nuts.com sought a customizable solution designed to support its people-first approach to customer service, while also improving the operational efficiency of its team.

chat growth how is #custserv growing over time?

05

want more? are you interested in the full data analysis for this chat? Full transcript? Longer view at chat growth?

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