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#iconohash presents #custserv

Scroll down for the #custserv conversation report for January 8th, 2020 EST.

iconohash

the world's conversation archive

#custserv for January 8th, 2020EST

01
29th

coming together

When it comes to participants, we ranked 29th among 412 conversations.

29th

participating

In terms of the number of posts, we ranked 29th out of 412 conversations that took place.

30th

amplification

This conversation ranked 30th out of 412 in terms of the amplification of ideas & content.

how we participated. Here's how participants reacted & engaged each other

Reactions
27%

Amplified

There were 40 reshares, 27% of posts, during the course of the conversation.

32%

Engaged

32% of participants in this conversation engaged each other 48 times.

53%

Content

53% of participants in this conversation shared a total of 18 unique pieces of content.

quick facts.

Here are the basic facts of the conversation for for January 8th, 2020.

0
Active
Participants
0
Posts
Total

meet the influencers the movers and shakers of #custserv

02

the top of the list. Top influencers in the chat

IMPACT
@TELUSint

@TELUSint

TELUS International
We focus on the human connection to design, build and deliver high-tech, high-touch customer experiences powered by next-gen digital solutions.

@ernanroman

@ernanroman

Ernan Roman
Ernan Roman President, ERDM Corp. Author, Voice of the Customer Marketing ernan@erdm.com, http://www.erdm.com, @ernanroman

@ProjectArmy

@ProjectArmy

ProjectArmy
Managed #WordPress hosting & services for non-technical users like bloggers, business owners, book authors, and journalists. Get free WordPress help @wpmedic

moving the conversation.

Without these participants, this conversation could not happen.

about the participants. let's take a look at everyone who show'd up

03

top professions what are they doing when they're not in #custserv

insight

  the top participating professions
out of 26 total

marketing
management
editor
consultant
founder

gender an estimation of what the gender break down looks like
= 1 men or women

insight

Women

Men

about the content. the best content that was shared

04

chat growth how is #custserv growing over time?

05

want more? are you interested in the full data analysis for this chat? Full transcript? Longer view at chat growth?

Email us today at research@iconohash.com or schedule a tour of our custom reports. We'll be happy to work with you. We can provide the raw data or custom reports on a scheduled basis. Full data analysis includes in-depth profile data, chat growth analysis, chat reach, influence reach, location profiles, and content profiles. Full reports are delivered via sharable web-based reports or beautiful PDFs, if you prefer to print and distribute.