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#iconohash presents #custserv

Scroll down for the #custserv conversation report for January 3rd, 2020 EST.

iconohash

the world's conversation archive

#custserv for January 3rd, 2020EST

01
12th

coming together

When it comes to participants, we ranked 12th among 337 conversations.

12th

participating

In terms of the number of posts, we ranked 12th out of 337 conversations that took place.

29th

amplification

This conversation ranked 29th out of 337 in terms of the amplification of ideas & content.

how we participated. Here's how participants reacted & engaged each other

Reactions
13%

Amplified

There were 17 reshares, 13% of posts, during the course of the conversation.

41%

Engaged

41% of participants in this conversation engaged each other 55 times.

54%

Content

54% of participants in this conversation shared a total of 11 unique pieces of content.

quick facts.

Here are the basic facts of the conversation for for January 3rd, 2020.

0
Active
Participants
0
Posts
Total

meet the influencers the movers and shakers of #custserv

02

the top of the list. Top influencers in the chat

IMPACT
@ipfconline1

@ipfconline1

ipfconline
Digital Transformation Consulting #AI #MachineLearning #DeepLearning #DataScience #AIEthics #CloudComputing #Fintech #DigitalMarketing

@GivaHelpDesk

@GivaHelpDesk

Giva
Founded in 1999, Giva was among the first to provide a suite of #helpdesk and #customerservice/#callcenter #cloud applications, also now #HIPAA compliant!

@annettefranz

@annettefranz

Annette Franz, CCXP
CEO @CXJourney Inc. | #CX Coach, #KeynoteSpeaker, #Author | Board Chair @CXPA_Assoc | Official Member @ForbesCoaches | #empexp #journeymap #leadership #culture

moving the conversation.

Without these participants, this conversation could not happen.

about the participants. let's take a look at everyone who show'd up

03

top professions what are they doing when they're not in #custserv

insight

  the top participating professions
out of 19 total

marketing
management
writer
coach
strategist

gender an estimation of what the gender break down looks like
= 1 men or women

insight

Women

Men

about the content. the best content that was shared

04

chat growth how is #custserv growing over time?

05

want more? are you interested in the full data analysis for this chat? Full transcript? Longer view at chat growth?

Email us today at research@iconohash.com or schedule a tour of our custom reports. We'll be happy to work with you. We can provide the raw data or custom reports on a scheduled basis. Full data analysis includes in-depth profile data, chat growth analysis, chat reach, influence reach, location profiles, and content profiles. Full reports are delivered via sharable web-based reports or beautiful PDFs, if you prefer to print and distribute.