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#iconohash presents #custserv

Scroll down for the #custserv conversation report for December 31st, 2019 EST.

iconohash

the world's conversation archive

#custserv for December 31st, 2019EST

01
12th

coming together

When it comes to participants, we ranked 12th among 328 conversations.

12th

participating

In terms of the number of posts, we ranked 12th out of 328 conversations that took place.

13th

amplification

This conversation ranked 13th out of 328 in terms of the amplification of ideas & content.

how we participated. Here's how participants reacted & engaged each other

Reactions
22%

Amplified

There were 28 reshares, 22% of posts, during the course of the conversation.

28%

Engaged

28% of participants in this conversation engaged each other 35 times.

61%

Content

61% of participants in this conversation shared a total of 11 unique pieces of content.

quick facts.

Here are the basic facts of the conversation for for December 31st, 2019.

0
Active
Participants
0
Posts
Total

meet the influencers the movers and shakers of #custserv

02

the top of the list. Top influencers in the chat

IMPACT
@NetVentures

@NetVentures

Net Ventures Marketing
#ThriveTOGETHER on #SuccessTRAIN | Internet Venture Business Investors | We build Your Audience, Brand, & Communities | Strategic Alliance Opportunities

@ipfconline1

@ipfconline1

ipfconline
Digital Transformation Consulting #AI #MachineLearning #DeepLearning #DataScience #AIEthics #CloudComputing #Fintech #DigitalMarketing

@MarshaCollier

@MarshaCollier

Marsha Collier
Over 1 million

moving the conversation.

Without these participants, this conversation could not happen.

about the participants. let's take a look at everyone who show'd up

03

top professions what are they doing when they're not in #custserv

insight

  the top participating professions
out of 17 total

marketing
founder
consultant
management
influencer

gender an estimation of what the gender break down looks like
= 1 men or women

insight

Women

Men

about the content. the best content that was shared

04
The future of Customer Service: Predictions for 2020 - Express Computer
Empowered customers have more choices than ever before. They want frictionless experiences – not just in terms of resolving issues, but in anticipating their needs. They know you’ve collected data on them, and they want their rightful reward – interactions that are easy, fast, and efficient, but also relevant, contextual, and personal

chat growth how is #custserv growing over time?

05

want more? are you interested in the full data analysis for this chat? Full transcript? Longer view at chat growth?

Email us today at research@iconohash.com or schedule a tour of our custom reports. We'll be happy to work with you. We can provide the raw data or custom reports on a scheduled basis. Full data analysis includes in-depth profile data, chat growth analysis, chat reach, influence reach, location profiles, and content profiles. Full reports are delivered via sharable web-based reports or beautiful PDFs, if you prefer to print and distribute.