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#iconohash presents #Custserv

Scroll down for the #Custserv conversation report for December 28th, 2019 EST.

iconohash

the world's conversation archive

#Custserv for December 28th, 2019EST

01
13th

coming together

When it comes to participants, we ranked 13th among 279 conversations.

13th

participating

In terms of the number of posts, we ranked 13th out of 279 conversations that took place.

27th

amplification

This conversation ranked 27th out of 279 in terms of the amplification of ideas & content.

how we participated. Here's how participants reacted & engaged each other

Reactions
14%

Amplified

There were 15 reshares, 14% of posts, during the course of the conversation.

36%

Engaged

36% of participants in this conversation engaged each other 38 times.

52%

Content

52% of participants in this conversation shared a total of 7 unique pieces of content.

quick facts.

Here are the basic facts of the conversation for for December 28th, 2019.

0
Active
Participants
0
Posts
Total

meet the influencers the movers and shakers of #Custserv

02

the top of the list. Top influencers in the chat

IMPACT
@susanhash

@susanhash

Susan Hash
B2B writer/journalist. I write & tweet about #cctr #custserv #custexp #CX management & trends. Mostly.

@debweinstein

@debweinstein

Deborah Weinstein
#PR Pro @SO_pr Strategic Objectives @IABC World & @IABCtoronto MidSize Agency of the Year 2019

@sitebuilderr

@sitebuilderr

sitebuilderr
Online business resources

moving the conversation.

Without these participants, this conversation could not happen.

about the participants. let's take a look at everyone who show'd up

03

top professions what are they doing when they're not in #Custserv

insight

  the top participating professions
out of 21 total

marketing
trainer
consultant
writer
blogger

gender an estimation of what the gender break down looks like
= 1 men or women

insight

Women

Men

about the content. the best content that was shared

04
Customer Service And CX Predictions For 2020
Customers’ expectations for service and CX are set by the best brands. They don’t compare businesses only to their direct competitors, but to the best service they have received from anyone, anywhere.

chat growth how is #Custserv growing over time?

05

want more? are you interested in the full data analysis for this chat? Full transcript? Longer view at chat growth?

Email us today at research@iconohash.com or schedule a tour of our custom reports. We'll be happy to work with you. We can provide the raw data or custom reports on a scheduled basis. Full data analysis includes in-depth profile data, chat growth analysis, chat reach, influence reach, location profiles, and content profiles. Full reports are delivered via sharable web-based reports or beautiful PDFs, if you prefer to print and distribute.