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#iconohash presents #CustServ

Scroll down for the #CustServ conversation report for December 15th, 2019 EST.

iconohash

the world's conversation archive

#CustServ for December 15th, 2019EST

01
16th

coming together

When it comes to participants, we ranked 16th among 337 conversations.

16th

participating

In terms of the number of posts, we ranked 16th out of 337 conversations that took place.

24th

amplification

This conversation ranked 24th out of 337 in terms of the amplification of ideas & content.

how we participated. Here's how participants reacted & engaged each other

Reactions
24%

Amplified

There were 33 reshares, 24% of posts, during the course of the conversation.

33%

Engaged

33% of participants in this conversation engaged each other 44 times.

60%

Content

60% of participants in this conversation shared a total of 10 unique pieces of content.

quick facts.

Here are the basic facts of the conversation for for December 15th, 2019.

0
Active
Participants
0
Posts
Total

meet the influencers the movers and shakers of #CustServ

02

the top of the list. Top influencers in the chat

IMPACT
@kayejchapman

@kayejchapman

Kaye Chapman
Learning Manager, writer & trainer @Comm100. Creating better experiences for employees & customers. Tech, culture, #CX through #EX, future of work, tea & cats.

@Paula_Piccard

@Paula_Piccard

Paula Piccard
#NewYork-er #WomeninTech

@colinsataylor

@colinsataylor

Colin Taylor TRG
#ContactCenter #CustServ and #CX Consultant & @Taylor_Reach Top Ranked for #custserv Top 50 #CustServ blog/website Top 15 #customerservice thought leader

moving the conversation.

Without these participants, this conversation could not happen.

about the participants. let's take a look at everyone who show'd up

03

top professions what are they doing when they're not in #CustServ

insight

  the top participating professions
out of 27 total

management
director
consultant
writer
marketing

gender an estimation of what the gender break down looks like
= 1 men or women

insight

Women

Men

about the content. the best content that was shared

04
Customer service resources
Customer service resources for companies wishing to improve their customer service by Customer service

chat growth how is #CustServ growing over time?

05

want more? are you interested in the full data analysis for this chat? Full transcript? Longer view at chat growth?

Email us today at research@iconohash.com or schedule a tour of our custom reports. We'll be happy to work with you. We can provide the raw data or custom reports on a scheduled basis. Full data analysis includes in-depth profile data, chat growth analysis, chat reach, influence reach, location profiles, and content profiles. Full reports are delivered via sharable web-based reports or beautiful PDFs, if you prefer to print and distribute.