Share on Instagram  
Background Image

#iconohash presents #CustServ

Scroll down for the #CustServ conversation report for December 12th, 2019 EST.

iconohash

the world's conversation archive

#CustServ for December 12th, 2019EST

01
26th

coming together

When it comes to participants, we ranked 26th among 412 conversations.

26th

participating

In terms of the number of posts, we ranked 26th out of 412 conversations that took place.

29th

amplification

This conversation ranked 29th out of 412 in terms of the amplification of ideas & content.

how we participated. Here's how participants reacted & engaged each other

Reactions
29%

Amplified

There were 31 reshares, 29% of posts, during the course of the conversation.

5%

Engaged

5% of participants in this conversation engaged each other 5 times.

87%

Content

87% of participants in this conversation shared a total of 18 unique pieces of content.

quick facts.

Here are the basic facts of the conversation for for December 12th, 2019.

0
Active
Participants
0
Posts
Total

meet the influencers the movers and shakers of #CustServ

02

the top of the list. Top influencers in the chat

IMPACT
@NextLevelSup

@NextLevelSup

Next Level Support
Next Level Support Systems believes in providing clients the look & feel of an in-house #IT staff without the costs. Some people set goals. We make them happen.

@Taylor_Reach

@Taylor_Reach

Taylor Reach Group
Top 50 #CustomerService blogs and websites for businesses. Assess, plan & implement:services to optimize your #cctr #ContactCenter and/or #CustomerExperience

@MarshaCollier

@MarshaCollier

Marsha Collier
Over 1 million

moving the conversation.

Without these participants, this conversation could not happen.

about the participants. let's take a look at everyone who show'd up

03

top professions what are they doing when they're not in #CustServ

insight

  the top participating professions
out of 15 total

marketing
management
writer
consultant
trainer

gender an estimation of what the gender break down looks like
= 1 men or women

insight

Women

Men

about the content. the best content that was shared

04
How Netflix uses psychology to perfect their customer experience
If there’s a company that’s synonymous with seamless customer experience, it’s Netflix. It has become the defacto entertainment source for many. So much so that 15 percent of the world’s web traffic goes to Netflix. But when your experience is industry-leading, how do you evolve it without disappointing customers? The answer lies in experimentation, built on proven …

chat growth how is #CustServ growing over time?

05

want more? are you interested in the full data analysis for this chat? Full transcript? Longer view at chat growth?

Email us today at research@iconohash.com or schedule a tour of our custom reports. We'll be happy to work with you. We can provide the raw data or custom reports on a scheduled basis. Full data analysis includes in-depth profile data, chat growth analysis, chat reach, influence reach, location profiles, and content profiles. Full reports are delivered via sharable web-based reports or beautiful PDFs, if you prefer to print and distribute.