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#iconohash presents #custserv

Scroll down for the #custserv conversation report for December 10th, 2019 EST.

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#custserv for December 10th, 2019EST

01
17th

coming together

When it comes to participants, we ranked 17th among 433 conversations.

17th

participating

In terms of the number of posts, we ranked 17th out of 433 conversations that took place.

21st

amplification

This conversation ranked 21st out of 433 in terms of the amplification of ideas & content.

how we participated. Here's how participants reacted & engaged each other

Reactions
24%

Amplified

There were 80 reshares, 24% of posts, during the course of the conversation.

22%

Engaged

22% of participants in this conversation engaged each other 74 times.

37%

Content

37% of participants in this conversation shared a total of 15 unique pieces of content.

quick facts.

Here are the basic facts of the conversation for for December 10th, 2019.

0
Active
Participants
0
Posts
Total

meet the influencers the movers and shakers of #custserv

02

the top of the list. Top influencers in the chat

IMPACT
@GregOrtbach

@GregOrtbach

Greg Ortbach
CX Engagement Catalyst in #LdnOnt & Co-host of #CustServ chat Tues @ 9:00 PM EST w/ @MarshaCollier. I’m passionate about CX, tech, marketing, & business.

@Serve4impact

@Serve4impact

Fred_Zimny
Leadership: #customermanagement #customerservice #servicedesign #designthinking

@ImMarkBernhardt

@ImMarkBernhardt

Mark Bernhardt | Experience Architect (SaaS)
Small-business owner (@SMBworks). Pie aficionado. Indie music patron. Physics grad. Simul justus et peccator. | Tweets are mine—mostly, or may be RTs of yours.

moving the conversation.

Without these participants, this conversation could not happen.

about the participants. let's take a look at everyone who show'd up

03

top professions what are they doing when they're not in #custserv

insight

  the top participating professions
out of 34 total

marketing
management
consultant
entrepreneur
director

gender an estimation of what the gender break down looks like
= 1 men or women

insight

Women

Men

about the content. the best content that was shared

04
Do You Recruit Bad Employees As A Matter Of Policy?
For better or for worse, my family is a customer of a large bank near my home. Once in a while, I step in to the branch to update documents for my mother (she still likes to see her account balance in print) or some other such need. Here’s the kicker, though: Every time I …

chat growth how is #custserv growing over time?

05

want more? are you interested in the full data analysis for this chat? Full transcript? Longer view at chat growth?

Email us today at research@iconohash.com or schedule a tour of our custom reports. We'll be happy to work with you. We can provide the raw data or custom reports on a scheduled basis. Full data analysis includes in-depth profile data, chat growth analysis, chat reach, influence reach, location profiles, and content profiles. Full reports are delivered via sharable web-based reports or beautiful PDFs, if you prefer to print and distribute.