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#iconohash presents #CustServ

Scroll down for the #CustServ conversation report for December 4th, 2019 EST.

iconohash

the world's conversation archive

#CustServ for December 4th, 2019EST

01
49th

coming together

When it comes to participants, we ranked 49th among 419 conversations.

48th

participating

In terms of the number of posts, we ranked 48th out of 419 conversations that took place.

40th

amplification

This conversation ranked 40th out of 419 in terms of the amplification of ideas & content.

how we participated. Here's how participants reacted & engaged each other

Reactions
36%

Amplified

There were 37 reshares, 36% of posts, during the course of the conversation.

2%

Engaged

2% of participants in this conversation engaged each other 2 times.

61%

Content

61% of participants in this conversation shared a total of 10 unique pieces of content.

quick facts.

Here are the basic facts of the conversation for for December 4th, 2019.

0
Active
Participants
0
Posts
Total

meet the influencers the movers and shakers of #CustServ

02

the top of the list. Top influencers in the chat

IMPACT
@billquiseng

@billquiseng

Bill Quiseng
Your #1 Twitter resource to improve your #CustomerService. For more #CX insight join me at https://t.co/7xtOimM2j7 or my blog: https://t.co/Za5H46EpJP

@suehussverint

@suehussverint

@suehussverint
PR Specialist @Verint. Driver of #CX, #automation and #AI conversations and content. Tweets are my own.

@grazytgrazynatt

@grazytgrazynatt

Grazy T. GT. PromoEduTech France PL EU USA World

moving the conversation.

Without these participants, this conversation could not happen.

about the participants. let's take a look at everyone who show'd up

03

top professions what are they doing when they're not in #CustServ

insight

  the top participating professions
out of 21 total

marketing
consultant
writing
management
writer

gender an estimation of what the gender break down looks like
= 1 men or women

insight

Women

Men

about the content. the best content that was shared

04
Verint Wins KMWorld Promise Award - Verint Community
Great news! Last week, Verint was honored with KMWorld's annual KM Promise Award, which is given to the company that successfully implements and integrates knowledge management practices into business processes and works with clients to help ensu...
How to Reinforce Your Service Culture With Rituals — Jeff Toister
Leaders at Schneider Electric North America start meetings differently. Meetings begin by talking about customers, whether it's sharing a story, or discussing customer feedback. I interviewed Kyle Hamm, Schneider Electric's Vice President of Customer Transformation. He explained how his company uses

chat growth how is #CustServ growing over time?

05

want more? are you interested in the full data analysis for this chat? Full transcript? Longer view at chat growth?

Email us today at research@iconohash.com or schedule a tour of our custom reports. We'll be happy to work with you. We can provide the raw data or custom reports on a scheduled basis. Full data analysis includes in-depth profile data, chat growth analysis, chat reach, influence reach, location profiles, and content profiles. Full reports are delivered via sharable web-based reports or beautiful PDFs, if you prefer to print and distribute.