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#iconohash presents #custserv

Scroll down for the #custserv conversation report for October 9th, 2019 EST.

iconohash

the world's conversation archive

#custserv for October 9th, 2019EST

01
37th

coming together

When it comes to participants, we ranked 37th among 455 conversations.

37th

participating

In terms of the number of posts, we ranked 37th out of 455 conversations that took place.

51st

amplification

This conversation ranked 51st out of 455 in terms of the amplification of ideas & content.

how we participated. Here's how participants reacted & engaged each other

Reactions
22%

Amplified

There were 28 reshares, 22% of posts, during the course of the conversation.

2%

Engaged

2% of participants in this conversation engaged each other 3 times.

75%

Content

75% of participants in this conversation shared a total of 11 unique pieces of content.

quick facts.

Here are the basic facts of the conversation for for October 9th, 2019.

0
Active
Participants
0
Posts
Total

meet the influencers the movers and shakers of #custserv

02

the top of the list. Top influencers in the chat

IMPACT
@Hyken

@Hyken

Shep Hyken
Shep Hyken, customer service and experience expert, keynote speaker and NYT bestselling author, helps companies deliver AMAZING customer service experiences!

@billquiseng

@billquiseng

Bill Quiseng
Your #1 Twitter resource to improve your #CustomerService. For more #CX insight join me at https://t.co/7xtOimM2j7 or my blog: https://t.co/Za5H46EpJP

@MichelCombes

@MichelCombes

Michel Combes
CEO of Sprint.

moving the conversation.

Without these participants, this conversation could not happen.

about the participants. let's take a look at everyone who show'd up

03

top professions what are they doing when they're not in #custserv

insight

  the top participating professions
out of 28 total

marketing
management
ceo
consultant
trainer

gender an estimation of what the gender break down looks like
= 1 men or women

insight

Women

Men

about the content. the best content that was shared

04

chat growth how is #custserv growing over time?

05

want more? are you interested in the full data analysis for this chat? Full transcript? Longer view at chat growth?

Email us today at research@iconohash.com or schedule a tour of our custom reports. We'll be happy to work with you. We can provide the raw data or custom reports on a scheduled basis. Full data analysis includes in-depth profile data, chat growth analysis, chat reach, influence reach, location profiles, and content profiles. Full reports are delivered via sharable web-based reports or beautiful PDFs, if you prefer to print and distribute.