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#iconohash presents #custserv

Scroll down for the #custserv conversation report for September 24th, 2019 EST.

iconohash

the world's conversation archive

#custserv for September 24th, 2019EST

01
15th

coming together

When it comes to participants, we ranked 15th among 440 conversations.

15th

participating

In terms of the number of posts, we ranked 15th out of 440 conversations that took place.

13th

amplification

This conversation ranked 13th out of 440 in terms of the amplification of ideas & content.

how we participated. Here's how participants reacted & engaged each other

Reactions
25%

Amplified

There were 93 reshares, 25% of posts, during the course of the conversation.

40%

Engaged

40% of participants in this conversation engaged each other 153 times.

22%

Content

22% of participants in this conversation shared a total of 13 unique pieces of content.

quick facts.

Here are the basic facts of the conversation for for September 24th, 2019.

0
Active
Participants
0
Posts
Total

meet the influencers the movers and shakers of #custserv

02

the top of the list. Top influencers in the chat

IMPACT
@AlHopper_

@AlHopper_

Al Hopper
#coffeehead. #CX leader. #CustServ chat Tues 9pET. Husband & Dad of 2 princesses. #Veteran tel: 2109205817

@MarshaCollier

@MarshaCollier

Marsha Collier
Over 1 million

@LindaHardenCCP

@LindaHardenCCP

Linda Harden
Publisher, Contact Center Pipeline, a monthly journal focused on the specific needs and challenges of contact center management.

moving the conversation.

Without these participants, this conversation could not happen.

about the participants. let's take a look at everyone who show'd up

03

top professions what are they doing when they're not in #custserv

insight

  the top participating professions
out of 31 total

marketing
management
director
consultant
influencer

gender an estimation of what the gender break down looks like
= 1 men or women

insight

Women

Men

about the content. the best content that was shared

04
National Customer Service Week Isn’t Just About Customers
It is important to note that the reason for National Customer Service Week wasn’t to focus on customers but on the employees of an organization. With that in mind, I’d like to break down three opportunities to consider for the week.

chat growth how is #custserv growing over time?

05

want more? are you interested in the full data analysis for this chat? Full transcript? Longer view at chat growth?

Email us today at research@iconohash.com or schedule a tour of our custom reports. We'll be happy to work with you. We can provide the raw data or custom reports on a scheduled basis. Full data analysis includes in-depth profile data, chat growth analysis, chat reach, influence reach, location profiles, and content profiles. Full reports are delivered via sharable web-based reports or beautiful PDFs, if you prefer to print and distribute.