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#iconohash presents #CustServ

Scroll down for the #CustServ conversation report for September 6th, 2019 EST.

iconohash

the world's conversation archive

#CustServ for September 6th, 2019EST

01
22nd

coming together

When it comes to participants, we ranked 22nd among 410 conversations.

22nd

participating

In terms of the number of posts, we ranked 22nd out of 410 conversations that took place.

41st

amplification

This conversation ranked 41st out of 410 in terms of the amplification of ideas & content.

how we participated. Here's how participants reacted & engaged each other

Reactions
22%

Amplified

There were 18 reshares, 22% of posts, during the course of the conversation.

4%

Engaged

4% of participants in this conversation engaged each other 3 times.

60%

Content

60% of participants in this conversation shared a total of 9 unique pieces of content.

quick facts.

Here are the basic facts of the conversation for for September 6th, 2019.

0
Active
Participants
0
Posts
Total

meet the influencers the movers and shakers of #CustServ

02

the top of the list. Top influencers in the chat

IMPACT
@Hyken

@Hyken

Shep Hyken
Shep Hyken, customer service and experience expert, keynote speaker and NYT bestselling author, helps companies deliver AMAZING customer service experiences!

@Empirix

@Empirix

Empirix
Safeguarding customer experience since 1992. Experts in #CustomerExperience #CX #UnifiedCommunications #ContactCenter #CustServ #CustExp #QoE #QoS

@MarshaCollier

@MarshaCollier

Marsha Collier
Over 1 million

moving the conversation.

Without these participants, this conversation could not happen.

about the participants. let's take a look at everyone who show'd up

03

top professions what are they doing when they're not in #CustServ

insight

  the top participating professions
out of 11 total

marketing
management
ceo
consultant
manager

gender an estimation of what the gender break down looks like
= 1 men or women

insight

Women

Men

about the content. the best content that was shared

04

        Job - Support Manager - Department Head - 30285006 | CareerArc
Responsible for general Sales Clerk duties as well as specific departments throughout the store, to include Support Manager (Key Carrier) duties. May be responsible for most of the store operations in the absence of the Store and Assistant Manager. Agriculture background, product knowledge, and h...

chat growth how is #CustServ growing over time?

05

want more? are you interested in the full data analysis for this chat? Full transcript? Longer view at chat growth?

Email us today at research@iconohash.com or schedule a tour of our custom reports. We'll be happy to work with you. We can provide the raw data or custom reports on a scheduled basis. Full data analysis includes in-depth profile data, chat growth analysis, chat reach, influence reach, location profiles, and content profiles. Full reports are delivered via sharable web-based reports or beautiful PDFs, if you prefer to print and distribute.