Share on Instagram  
Background Image

#iconohash presents #custserv

Scroll down for the #custserv conversation report for August 23rd, 2019 EST.

iconohash

the world's conversation archive

#custserv for August 23rd, 2019EST

01
15th

coming together

When it comes to participants, we ranked 15th among 384 conversations.

15th

participating

In terms of the number of posts, we ranked 15th out of 384 conversations that took place.

35th

amplification

This conversation ranked 35th out of 384 in terms of the amplification of ideas & content.

how we participated. Here's how participants reacted & engaged each other

Reactions
20%

Amplified

There were 17 reshares, 20% of posts, during the course of the conversation.

3%

Engaged

3% of participants in this conversation engaged each other 3 times.

79%

Content

79% of participants in this conversation shared a total of 10 unique pieces of content.

quick facts.

Here are the basic facts of the conversation for for August 23rd, 2019.

0
Active
Participants
0
Posts
Total

meet the influencers the movers and shakers of #custserv

02

the top of the list. Top influencers in the chat

IMPACT
@ernanroman

@ernanroman

Ernan Roman
Ernan Roman President, ERDM Corp. Author, Voice of the Customer Marketing ernan@erdm.com, http://www.erdm.com, @ernanroman

@billquiseng

@billquiseng

Bill Quiseng
Your #1 Twitter resource to improve your #CustomerService. For more #CX insight join me at https://t.co/7xtOimM2j7 or my blog: https://t.co/Za5H46EpJP

@sitebuilderr

@sitebuilderr

sitebuilderr
Build a website in seconds

moving the conversation.

Without these participants, this conversation could not happen.

about the participants. let's take a look at everyone who show'd up

03

top professions what are they doing when they're not in #custserv

insight

  the top participating professions
out of 15 total

marketing
management
consultant
ceo
executive

gender an estimation of what the gender break down looks like
= 1 men or women

insight

Women

Men

about the content. the best content that was shared

04
What Are the Best Support Channels? — Jeff Toister
Gone are the days when customers just called. Determine the best customer service channels to support your customers, including in-person, phone, email, sms/text, chat, social media, telegram, and pony express. Evaluate your existing channels and determine which new ones to add.

chat growth how is #custserv growing over time?

05

want more? are you interested in the full data analysis for this chat? Full transcript? Longer view at chat growth?

Email us today at research@iconohash.com or schedule a tour of our custom reports. We'll be happy to work with you. We can provide the raw data or custom reports on a scheduled basis. Full data analysis includes in-depth profile data, chat growth analysis, chat reach, influence reach, location profiles, and content profiles. Full reports are delivered via sharable web-based reports or beautiful PDFs, if you prefer to print and distribute.