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#iconohash presents #custserv

Scroll down for the #custserv conversation report for August 21st, 2019 EST.

iconohash

the world's conversation archive

#custserv for August 21st, 2019EST

01
29th

coming together

When it comes to participants, we ranked 29th among 423 conversations.

29th

participating

In terms of the number of posts, we ranked 29th out of 423 conversations that took place.

21st

amplification

This conversation ranked 21st out of 423 in terms of the amplification of ideas & content.

how we participated. Here's how participants reacted & engaged each other

Reactions
47%

Amplified

There were 69 reshares, 47% of posts, during the course of the conversation.

1%

Engaged

1% of participants in this conversation engaged each other 2 times.

64%

Content

64% of participants in this conversation shared a total of 17 unique pieces of content.

quick facts.

Here are the basic facts of the conversation for for August 21st, 2019.

0
Active
Participants
0
Posts
Total

meet the influencers the movers and shakers of #custserv

02

the top of the list. Top influencers in the chat

IMPACT
@pega

@pega

Pegasystems
Pegasystems is empowering digital transformation at the world's leading companies.

@NICELtd

@NICELtd

NICE
The official Twitter account of NICE Ltd.

@ipfconline1

@ipfconline1

ipfconline
Création de Sites Internet Formation et Conseil Informatique #ecommerce #webmaster #seo #DigitalMarketing #foad #seriousgame #AI #BigData

moving the conversation.

Without these participants, this conversation could not happen.

about the participants. let's take a look at everyone who show'd up

03

top professions what are they doing when they're not in #custserv

insight

  the top participating professions
out of 28 total

marketing
management
director
design
manager

gender an estimation of what the gender break down looks like
= 1 men or women

insight

Women

Men

about the content. the best content that was shared

04

    The Power of Convenience in Customer Service: Interview with Shep Hyken  | PolyAI
Shep Hyken is the bestselling author of seven books about customer service. He’s worked with some of the most recognised brands in the world – including Disney, AmEx and Lexus – and many smaller companies, to advise on creating unbeatable customer experiences. We caught up with Shep to discuss the future of customer service as he sees it, including the role AI might play, how department heads can get budget for customer service projects, and his new book, The Convenience Revolution.

chat growth how is #custserv growing over time?

05

want more? are you interested in the full data analysis for this chat? Full transcript? Longer view at chat growth?

Email us today at research@iconohash.com or schedule a tour of our custom reports. We'll be happy to work with you. We can provide the raw data or custom reports on a scheduled basis. Full data analysis includes in-depth profile data, chat growth analysis, chat reach, influence reach, location profiles, and content profiles. Full reports are delivered via sharable web-based reports or beautiful PDFs, if you prefer to print and distribute.