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#iconohash presents #custserv

Scroll down for the #custserv conversation report for August 20th, 2019 EST.

iconohash

the world's conversation archive

#custserv for August 20th, 2019EST

01
13th

coming together

When it comes to participants, we ranked 13th among 414 conversations.

13th

participating

In terms of the number of posts, we ranked 13th out of 414 conversations that took place.

12th

amplification

This conversation ranked 12th out of 414 in terms of the amplification of ideas & content.

how we participated. Here's how participants reacted & engaged each other

Reactions
28%

Amplified

There were 128 reshares, 28% of posts, during the course of the conversation.

38%

Engaged

38% of participants in this conversation engaged each other 176 times.

19%

Content

19% of participants in this conversation shared a total of 10 unique pieces of content.

quick facts.

Here are the basic facts of the conversation for for August 20th, 2019.

0
Active
Participants
0
Posts
Total

meet the influencers the movers and shakers of #custserv

02

the top of the list. Top influencers in the chat

IMPACT
@GregOrtbach

@GregOrtbach

Greg Ortbach
CX Engagement Catalyst in #LdnOnt & Co-host of #CustServ chat Tues @ 9:00 PM EST w/ @MarshaCollier. I’m passionate about CX, tech, marketing, & business.

@MarshaCollier

@MarshaCollier

Marsha Collier
Over 1 million

moving the conversation.

Without these participants, this conversation could not happen.

about the participants. let's take a look at everyone who show'd up

03

top professions what are they doing when they're not in #custserv

insight

  the top participating professions
out of 28 total

marketing
management
entrepreneur
training
consultant

gender an estimation of what the gender break down looks like
= 1 men or women

insight

Women

Men

about the content. the best content that was shared

04
the Fat Customer
A customer-centric publication: optimizing #custserv and #custexp by Fat Customer

chat growth how is #custserv growing over time?

05

want more? are you interested in the full data analysis for this chat? Full transcript? Longer view at chat growth?

Email us today at research@iconohash.com or schedule a tour of our custom reports. We'll be happy to work with you. We can provide the raw data or custom reports on a scheduled basis. Full data analysis includes in-depth profile data, chat growth analysis, chat reach, influence reach, location profiles, and content profiles. Full reports are delivered via sharable web-based reports or beautiful PDFs, if you prefer to print and distribute.