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#iconohash presents #custserv

Scroll down for the #custserv conversation report for August 15th, 2019 EST.

iconohash

the world's conversation archive

#custserv for August 15th, 2019EST

01
33rd

coming together

When it comes to participants, we ranked 33rd among 422 conversations.

33rd

participating

In terms of the number of posts, we ranked 33rd out of 422 conversations that took place.

56th

amplification

This conversation ranked 56th out of 422 in terms of the amplification of ideas & content.

how we participated. Here's how participants reacted & engaged each other

Reactions
18%

Amplified

There were 15 reshares, 18% of posts, during the course of the conversation.

0%

Engaged

0% of participants in this conversation engaged each other 0 times.

82%

Content

82% of participants in this conversation shared a total of 11 unique pieces of content.

quick facts.

Here are the basic facts of the conversation for for August 15th, 2019.

0
Active
Participants
0
Posts
Total

meet the influencers the movers and shakers of #custserv

02

the top of the list. Top influencers in the chat

IMPACT
@CRM

@CRM

CRM
CRM magazine, covering the CRM industry, 140 characters at a time.

@billquiseng

@billquiseng

Bill Quiseng
Your #1 Twitter resource to improve your #CustomerService. For more #CX insight join me at https://t.co/7xtOimM2j7 or my blog: https://t.co/Za5H46EpJP

@ipfconline1

@ipfconline1

ipfconline #CES2020
Création de Sites Internet Formation et Conseil Informatique #ecommerce #webmaster #seo #DigitalMarketing #foad #seriousgame #AI #BigData

moving the conversation.

Without these participants, this conversation could not happen.

about the participants. let's take a look at everyone who show'd up

03

top professions what are they doing when they're not in #custserv

insight

  the top participating professions
out of 23 total

management
marketing
training
blogger
consultant

gender an estimation of what the gender break down looks like
= 1 men or women

insight

Women

Men

about the content. the best content that was shared

04
Conversica Enhances AI Conversational Platform
The latest version of Conversica's AI platform offers a Conversation Editor, user profiles for setting user access controls, an expanded conversation library, and visualizations of conversation flows.
Daily Dispatch of Distinction
It’s been said that people don’t leave companies, they leave managers. In fact, according to a Gallup study found in Gallup’s 2017 “State of the American Workplace” report, 51% of currently employed …

chat growth how is #custserv growing over time?

05

want more? are you interested in the full data analysis for this chat? Full transcript? Longer view at chat growth?

Email us today at research@iconohash.com or schedule a tour of our custom reports. We'll be happy to work with you. We can provide the raw data or custom reports on a scheduled basis. Full data analysis includes in-depth profile data, chat growth analysis, chat reach, influence reach, location profiles, and content profiles. Full reports are delivered via sharable web-based reports or beautiful PDFs, if you prefer to print and distribute.