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#iconohash presents #custserv

Scroll down for the #custserv conversation report for August 11th, 2019 EST.

iconohash

the world's conversation archive

#custserv for August 11th, 2019EST

01
34th

coming together

When it comes to participants, we ranked 34th among 349 conversations.

34th

participating

In terms of the number of posts, we ranked 34th out of 349 conversations that took place.

56th

amplification

This conversation ranked 56th out of 349 in terms of the amplification of ideas & content.

how we participated. Here's how participants reacted & engaged each other

Reactions
21%

Amplified

There were 13 reshares, 21% of posts, during the course of the conversation.

3%

Engaged

3% of participants in this conversation engaged each other 2 times.

81%

Content

81% of participants in this conversation shared a total of 7 unique pieces of content.

quick facts.

Here are the basic facts of the conversation for for August 11th, 2019.

0
Active
Participants
0
Posts
Total

meet the influencers the movers and shakers of #custserv

02

the top of the list. Top influencers in the chat

IMPACT
@MSCloud

@MSCloud

Microsoft Cloud
The official Twitter handle for the Microsoft Platform team. Follow for news, updates, and much more. #MSCloud

@jeffsheehan

@jeffsheehan

Jeff Sheehan- Influencer | Author | Speaker
#ATL #SocialSelling #Marketing Pro #Speaker #Author #Podcaster #Toastmaster Luv Travel |Photog | 13.1

@kayejchapman

@kayejchapman

Kaye Chapman
Learning Manager, writer & trainer @Comm100. Creating better experiences for employees & customers. Tech, culture, #CX through #EX, future of work, tea & cats.

moving the conversation.

Without these participants, this conversation could not happen.

about the participants. let's take a look at everyone who show'd up

03

top professions what are they doing when they're not in #custserv

insight

  the top participating professions
out of 18 total

marketing
training
consultant
director
writing

gender an estimation of what the gender break down looks like
= 1 men or women

insight

Women

Men

about the content. the best content that was shared

04
What Makes Great Customer Service? Salesforce Explains - Salesforce Blog
Unless your company has a stranglehold on your industry or was a first-mover, everyone agrees that in order to have a truly successful business, you need to have more than just a great product or service. Good customer service is the better half of a real successful business. When we

chat growth how is #custserv growing over time?

05

want more? are you interested in the full data analysis for this chat? Full transcript? Longer view at chat growth?

Email us today at research@iconohash.com or schedule a tour of our custom reports. We'll be happy to work with you. We can provide the raw data or custom reports on a scheduled basis. Full data analysis includes in-depth profile data, chat growth analysis, chat reach, influence reach, location profiles, and content profiles. Full reports are delivered via sharable web-based reports or beautiful PDFs, if you prefer to print and distribute.