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#iconohash presents #CustServ

Scroll down for the #CustServ conversation report for August 8th, 2019 EST.

iconohash

the world's conversation archive

#CustServ for August 8th, 2019EST

01
24th

coming together

When it comes to participants, we ranked 24th among 398 conversations.

24th

participating

In terms of the number of posts, we ranked 24th out of 398 conversations that took place.

32nd

amplification

This conversation ranked 32nd out of 398 in terms of the amplification of ideas & content.

how we participated. Here's how participants reacted & engaged each other

Reactions
29%

Amplified

There were 31 reshares, 29% of posts, during the course of the conversation.

1%

Engaged

1% of participants in this conversation engaged each other 1 times.

80%

Content

80% of participants in this conversation shared a total of 13 unique pieces of content.

quick facts.

Here are the basic facts of the conversation for for August 8th, 2019.

0
Active
Participants
0
Posts
Total

meet the influencers the movers and shakers of #CustServ

02

the top of the list. Top influencers in the chat

IMPACT
@Hyken

@Hyken

Shep Hyken
Shep Hyken, customer service and experience expert, keynote speaker and NYT bestselling author, helps companies deliver AMAZING customer service experiences!

@billquiseng

@billquiseng

Bill Quiseng
Your #1 Twitter resource to improve your #CustomerService. For more #CX insight join me at https://t.co/7xtOimM2j7 or my blog: https://t.co/Za5H46EpJP

@JannMerkleRMG

@JannMerkleRMG

Jann Schultz
VP Client Services @MerkleRMG #Nonprofits #DonationProcessing Expert #DataDriven Solutions #DonorExperience Advocate + Focus on #ClientExperience #ClientSuccess

about the participants. let's take a look at everyone who show'd up

03

top professions what are they doing when they're not in #CustServ

insight

  the top participating professions
out of 26 total

marketing
management
consultant
director
training

gender an estimation of what the gender break down looks like
= 1 men or women

insight

Women

Men

about the content. the best content that was shared

04

chat growth how is #CustServ growing over time?

05

want more? are you interested in the full data analysis for this chat? Full transcript? Longer view at chat growth?

Email us today at research@iconohash.com or schedule a tour of our custom reports. We'll be happy to work with you. We can provide the raw data or custom reports on a scheduled basis. Full data analysis includes in-depth profile data, chat growth analysis, chat reach, influence reach, location profiles, and content profiles. Full reports are delivered via sharable web-based reports or beautiful PDFs, if you prefer to print and distribute.