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#iconohash presents #CustServ

Scroll down for the #CustServ conversation report for August 7th, 2019 EST.

iconohash

the world's conversation archive

#CustServ for August 7th, 2019EST

01
44th

coming together

When it comes to participants, we ranked 44th among 422 conversations.

44th

participating

In terms of the number of posts, we ranked 44th out of 422 conversations that took place.

57th

amplification

This conversation ranked 57th out of 422 in terms of the amplification of ideas & content.

how we participated. Here's how participants reacted & engaged each other

Reactions
21%

Amplified

There were 24 reshares, 21% of posts, during the course of the conversation.

8%

Engaged

8% of participants in this conversation engaged each other 9 times.

72%

Content

72% of participants in this conversation shared a total of 11 unique pieces of content.

quick facts.

Here are the basic facts of the conversation for for August 7th, 2019.

0
Active
Participants
0
Posts
Total

meet the influencers the movers and shakers of #CustServ

02

the top of the list. Top influencers in the chat

IMPACT
@TELUSint

@TELUSint

TELUS International
We focus on the human connection to design, build and deliver high-tech, high-touch customer experiences powered by next-gen digital solutions.

@JannMerkleRMG

@JannMerkleRMG

Jann Schultz
VP Client Services @MerkleRMG #Nonprofits #DonationProcessing Expert #DataDriven Solutions #DonorExperience Advocate + Focus on #ClientExperience #ClientSuccess

@stephaniethum

@stephaniethum

Stephanie Thum, CCXP
Former federal agency #CX leader, now advising on experience management in #government and beyond. CXPA CX Expert. I dance for fun.

moving the conversation.

Without these participants, this conversation could not happen.

about the participants. let's take a look at everyone who show'd up

03

top professions what are they doing when they're not in #CustServ

insight

  the top participating professions
out of 21 total

marketing
management
manager
director
consultant

gender an estimation of what the gender break down looks like
= 1 men or women

insight

Women

Men

about the content. the best content that was shared

04
Home | Smart Simple Marketing
Smart Simple Marketing Solutions to Grow Your Business With Ease Using Content Strategies to Increase Sales Regardless of the size of your business, the challenges remain the same and if not addressed, they grow with your business. At Smart Simple Marketing, we help you eliminate overwhelm and simplify your marketing efforts to make increase your […]

chat growth how is #CustServ growing over time?

05

want more? are you interested in the full data analysis for this chat? Full transcript? Longer view at chat growth?

Email us today at research@iconohash.com or schedule a tour of our custom reports. We'll be happy to work with you. We can provide the raw data or custom reports on a scheduled basis. Full data analysis includes in-depth profile data, chat growth analysis, chat reach, influence reach, location profiles, and content profiles. Full reports are delivered via sharable web-based reports or beautiful PDFs, if you prefer to print and distribute.