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#iconohash presents #CustServ

Scroll down for the #CustServ conversation report for August 4th, 2019 EST.

iconohash

the world's conversation archive

#CustServ for August 4th, 2019EST

01
31st

coming together

When it comes to participants, we ranked 31st among 318 conversations.

31st

participating

In terms of the number of posts, we ranked 31st out of 318 conversations that took place.

69th

amplification

This conversation ranked 69th out of 318 in terms of the amplification of ideas & content.

how we participated. Here's how participants reacted & engaged each other

Reactions
14%

Amplified

There were 7 reshares, 14% of posts, during the course of the conversation.

0%

Engaged

0% of participants in this conversation engaged each other 0 times.

90%

Content

90% of participants in this conversation shared a total of 5 unique pieces of content.

quick facts.

Here are the basic facts of the conversation for for August 4th, 2019.

0
Active
Participants
0
Posts
Total

meet the influencers the movers and shakers of #CustServ

02

the top of the list. Top influencers in the chat

IMPACT
@rbacal

@rbacal

Robert Bacal
Author, Trainer, customer service, management, performance appraisal,leadership,difficult customers

@VantivCareers

@VantivCareers

VantivCareers
We are now FIS. FIS™️ (NYSE: FIS) is a global leader in technology and solutions that advance the way the world pays, banks and invests.

@CallCenterICMI

@CallCenterICMI

ICMI
ICMI is the authority on #cctr excellence! We empower contact center leaders w/ innovative resources, events & training. Join us Tuesdays @ 1pm ET for #ICMIChat

about the participants. let's take a look at everyone who show'd up

03

top professions what are they doing when they're not in #CustServ

insight

  the top participating professions
out of 23 total

consultant
director
management
research
writer

gender an estimation of what the gender break down looks like
= 1 men or women

insight

Women

Men

about the content. the best content that was shared

04
#custserv daily
A selection of articles, blog posts, videos and photos recommended by Brad Bennett

chat growth how is #CustServ growing over time?

05

want more? are you interested in the full data analysis for this chat? Full transcript? Longer view at chat growth?

Email us today at research@iconohash.com or schedule a tour of our custom reports. We'll be happy to work with you. We can provide the raw data or custom reports on a scheduled basis. Full data analysis includes in-depth profile data, chat growth analysis, chat reach, influence reach, location profiles, and content profiles. Full reports are delivered via sharable web-based reports or beautiful PDFs, if you prefer to print and distribute.