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#iconohash presents #custserv

Scroll down for the #custserv conversation report for June 10th, 2019 EST.

iconohash

the world's conversation archive

#custserv for June 10th, 2019EST

01
33rd

coming together

When it comes to participants, we ranked 33rd among 438 conversations.

33rd

participating

In terms of the number of posts, we ranked 33rd out of 438 conversations that took place.

23rd

amplification

This conversation ranked 23rd out of 438 in terms of the amplification of ideas & content.

how we participated. Here's how participants reacted & engaged each other

Reactions
37%

Amplified

There were 47 reshares, 37% of posts, during the course of the conversation.

0%

Engaged

0% of participants in this conversation engaged each other 0 times.

60%

Content

60% of participants in this conversation shared a total of 12 unique pieces of content.

quick facts.

Here are the basic facts of the conversation for for June 10th, 2019.

0
Active
Participants
0
Posts
Total

meet the influencers the movers and shakers of #custserv

02

the top of the list. Top influencers in the chat

IMPACT
@ernanroman

@ernanroman

Ernan Roman
Ernan Roman President, ERDM Corp. Author, Voice of the Customer Marketing ernan@erdm.com, http://www.erdm.com, @ernanroman

@NetVentures

@NetVentures

Net Ventures Marketing
#ThriveTOGETHER on #SuccessTRAIN | Internet Venture Business Investors | We build Your Audience, Brand, & Communities | Strategic Alliance Opportunities

@RoyAtkinson

@RoyAtkinson

Roy Atkinson
Sr. Writer/Analyst by trade | I tweet about customer focus (#custserv #cx); #ITSM, #IT and #tech | Tweets are my own.

moving the conversation.

Without these participants, this conversation could not happen.

about the participants. let's take a look at everyone who show'd up

03

top professions what are they doing when they're not in #custserv

insight

  the top participating professions
out of 30 total

marketing
management
consultant
trainer
ceo

gender an estimation of what the gender break down looks like
= 1 men or women

insight

Women

Men

about the content. the best content that was shared

04
Are You Providing A Frictionless Customer Experience?
Your customers have been trained by companies like Amazon, Uber, and others that have disrupted their competition (and even entire industries) by creating a better customer experience (CX). That better CX is due to an experience that has less friction or hassle.

chat growth how is #custserv growing over time?

05

want more? are you interested in the full data analysis for this chat? Full transcript? Longer view at chat growth?

Email us today at research@iconohash.com or schedule a tour of our custom reports. We'll be happy to work with you. We can provide the raw data or custom reports on a scheduled basis. Full data analysis includes in-depth profile data, chat growth analysis, chat reach, influence reach, location profiles, and content profiles. Full reports are delivered via sharable web-based reports or beautiful PDFs, if you prefer to print and distribute.